Commercial Lines AI Solutions Engineer

Encova Mutual Insurance Group.; Ohio; Hybrid; USD 77,000 - 124,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Flexible Work Arrangements

Job summary

Encova Insurance seeks a Commercial AI Solutions Engineer to identify, deploy, and improve AI agents and related solutions across Commercial Lines. This role blends hands-on Microsoft Copilot expertise with practical insurance knowledge to deliver secure, measurable outcomes.

You will collaborate with Underwriting, SLC, and Claims, translating business needs into designs, testing scenarios, and prototypes, while ensuring governance and compliance.

Qualifications

• Bachelor’s degree in computer science, business, or insurance field or equivalent experience is required.
• Minimum 3 years hands-on experience with Copilot Studio, 365 Copilot, Power Platform, Azure AI or similar.
• Experience translating business requirements into implemented AI solutions across full lifecycle.

Responsibilities

• Design, configure, test, deploy, monitor, and retire AI agents and workflows.
• Partner with underwriting, SLC, and claims to prioritize opportunities that improve efficiency and profitability.
• Lead discovery sessions, translate needs into designs, and develop prototypes.
• Ensure governance, security, and compliance aligned with enterprise standards.

Skills

Bachelor’s degree in computer science,

3 years hands-on AI/Copilot experience

Strong analytical & project-management

Education

Bachelor’s degree in computer science, business, or insurance field

Tools

Microsoft Copilot Studio

Microsoft 365 Copilot

Power Platform

Azure AI

Job description

The salary range for this job posting is $77,450.00 - $123,921.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

We prefer candidates who reside near our corporate headquarters in Columbus, Ohio, or Charleston, WV and can work a hybrid schedule. However, we will also consider highly qualified candidates residing in any state where Encova is authorized to hire, as listed on our Careers page.

Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:

The Commercial AI Solutions Engineer helps Commercial Lines identify, develop, deploy, manage, and continuously improve AI agents and related solutions across Commercial Lines Underwriting, Safety and Loss Control (SLC), and Claims. The role combines hands-on Microsoft Copilot expertise with practical insurance knowledge to turn business needs into secure, supportable, and measurable solutions. This position is embedded in the Commercial Lines organization and works in close partnership with Enterprise Technology, Information Security, Data, Legal, Compliance, and other teams. The individual serves as both a solution developer and consultative partner, while ensuring AI supports rather than replaces professional insurance judgment.

ESSENTIAL FUNCTIONS:

Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows using Microsoft 365 Copilot, Copilot Studio, Power Platform, SharePoint, Teams, Dataverse, Azure AI services, and approved integrations. Develop clear AI agent instructions, knowledge sources, prompts, actions, workflows, structured outputs, escalation paths, and reusable components. Troubleshoot AI agent behavior, retrieval quality, permissions, integrations, workflow execution, and production issues; maintain appropriate technical and support documentation. Monitor adoption, quality, usage, cost, feedback, and business outcomes, and continuously improve or consolidate solutions based on results. Partner with leaders and subject-matter experts in Underwriting, SLC, and Claims to identify and prioritize high-value opportunities that improve efficiency, information access, documentation, decision support, profitability, and growth. Lead discovery sessions, translate business requirements into solution designs and test scenarios, develop prototypes, and recommend whether an AI agent, workflow, system enhancement, process change, or training solution is most appropriate. Maintain a Commercial Lines AI use-case portfolio and development backlog; coordinate dependencies and avoid duplicative or unsupported solutions. Communicate solution capabilities, limitations, risks, resource needs, and expected value in practical business terms. Build solutions in accordance with enterprise architecture, security, privacy, records management, legal, compliance, regulatory, and responsible AI standards. Use approved data sources and role-based access; incorporate source grounding, traceability, human review, approval controls, DISCLAIMERS, and escalation requirements appropriate to the use case. Develop and execute test plans covering accuracy, completeness, permissions, edge cases, failure conditions, workflows, integrations, and user experience; coordinate business user acceptance testing before deployment. Prevent solutions from independently making final underwriting, pricing, claims, coverage, legal, regulatory, or employment decisions, and elevate material risks through established channels.

OTHER FUNCTIONS:

Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Bachelor’s degree in computer science, business, or insurance field, or an equivalent combination of education and experience is required. Minimum of 3 years of hands-on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or comparable technologies is required. Experience translating business requirements into implemented solutions across discovery, design, development, testing, deployment, monitoring, and production support is preferred. Working knowledge of APIs, connectors, authentication, data integration, enterprise content sources, generative AI grounding, retrieval, evaluation, hallucination risk, and human oversight is preferred. Strong analytical, project-management, facilitation, written communication, and cross-functional collaboration skills are required. Property and casualty insurance experience, ideally within Commercial Lines Underwriting, SLC, Claims, Product, Premium Audit, or related operations is strongly preferred. Working knowledge of commercial insurance processes, data, documents, controls, and regulatory considerations is strongly preferred. Microsoft technical certifications and/or insurance education or designations such as CPCU, ARM, AINS, AU, AIC, or comparable credentials is a plus.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates.

• Health, Dental & Vision Insurance
• Company-provided life and income protection plans
• Eligibility to participate in a company incentive bonus program
• 401(k) Retirement Plan - 100% company match up to 7% on annual salary
• Paid Time Off, Paid Holidays, and Floating Holidays
• Flexible Work Arrangements - Hybrid and remote depending on the role

Ready to join our team?

At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

Encova Insurance is an EOE/E-Verify employer.

Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it.

This position has been evaluated in accordance with the Americans with Disabilities Act. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.