Senior Product Owner - AI-Driven Insurance Ops

01460 Continental Casualty Company; Florida; Hybrid; USD 72,000 - 141,000; Full time

Job summary

Continental Casualty Company, a CNA company, is seeking an Insurance Operations Senior Product Owner to drive AI-enabled transformation across underwriting and operations. The role blends business needs with delivery teams, shaping AI use cases, developing prompts, and guiding adoption with governance and change management.

The ideal candidate has a background in insurance, hands-on experience with low-code/no-code platforms, and familiarity with Microsoft 365 Copilot, Power Automate, and Google

Qualifications

• Bachelor’s degree or equivalent work experience.
• Typically a minimum of five years as a Product Owner or equivalent in an Operations or Underwriting environment.
• Experience with insurance or finance-based products in an Operations or Underwriting environment.
• Successful track record with Agile methodologies.
• Applicable certifications preferred (e.g. SAFe PO/PM, CSPO or PSPO).

Responsibilities

• Own, manage, & deliver a backlog of AI enablement work (use cases, prompts, automation components, adoption materials) with clear priorities and acceptance criteria.
• Design, write, and maintain prompts and prompt templates for Microsoft 365 Copilot, Copilot Studio (Lite), and Google Gemini.
• Develop prompt evaluation rubrics and test suites; run structured testing across scenarios and document results.
• Iteratively refine prompts based on feedback, business rule updates, and model/tool changes; perform regression testing to prevent quality degradation.
• Create reusable patterns (prompt libraries, prompt chaining, examples) to scale consistent outcomes across teams.
• Leads cross-functional coordination to ensure that people, processes, and communications are fully aligned for seamless technology transitions.
• Develops and executes comprehensive operational readiness and change management plans, including stakeholder engagement, process impact assessments, communication strategies, and adoption planning.

Skills

Generative AI

Prompt design

Agile leadership

Stakeholder collaboration

Process improvement

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft 365 Copilot

Copilot Studio

Power Platform

Google Gemini

Job description

Continental Casualty Company, a CNA company, is seeking an Insurance Operations Senior Product Owner to drive AI-enabled transformation across underwriting and operations. The role blends business needs with delivery teams, shaping AI use cases, developing prompts, and guiding adoption with governance and change management.

The ideal candidate has a background in insurance, hands-on experience with low-code/no-code platforms, and familiarity with Microsoft 365 Copilot, Power Automate, and Google