Commercial Lines AI Solutions Engineer

Encova Insurance

Columbus (OH)

Hybrid

USD 77,000 - 124,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Hybrid and remote depending on role

Life and income protection

Incentive bonus program

Job summary

Encova Insurance seeks a Senior Commercial Lines AI Solutions Engineer to design, deploy, and govern AI agents across Underwriting, SLC, and Claims. You will partner with Enterprise Tech, Legal, and Compliance to deliver secure, measurable AI solutions that support professional underwriting judgment.

The role emphasizes hands‑on Microsoft Copilot, Power Platform, and Azure AI with a focus on governance, grounding, and risk management within commercial insurance.

Qualifications

Bachelor's degree in computer science, business, or insurance field.
Minimum of 3 years hands‑on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or comparable technologies.
Experience translating business requirements into implemented solutions across discovery, design, development, testing, deployment, monitoring, and production support.
Working knowledge of APIs, connectors, authentication, data integration, enterprise content sources, generative AI grounding, retrieval, evaluation, hallucination risk, and human oversight.
Strong analytical, project-management, facilitation, written communication, and cross-functional collaboration skills.
Property and casualty insurance experience in Commercial Lines preferred.
MS certifications and/or CPCU, ARM, AINS, AU, AIC or similar credentials a plus.

Responsibilities

Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows.
Develop AI agent instructions, prompts, actions, and reusable components.
Troubleshoot AI agent behavior, permissions, integrations, and production issues; maintain docs.
Monitor adoption, quality, usage, cost, and outcomes; improve solutions accordingly.
Partner with Underwriting, SLC, and Claims to identify high‑value AI opportunities.
Lead discovery sessions and translate requirements into solution designs and test scenarios.
Maintain an AI use‑case portfolio and development backlog; coordinate dependencies.
Communicate capabilities, risks, and value in business terms.
Ensure solutions align with security, privacy, and governance standards.
Develop and execute test plans for accuracy, permissions, edge cases, and UAT.

Skills

Copilot Studio

Microsoft 365 Copilot

Power Platform

Azure AI

Generative AI

Cross-functional

Education

Bachelor's degree in CS/Business/Insurance

Tools

APIs & Data Integration

Grounding & Retrieval

Job description

The salary range for this job posting is $77,450.00 - $123,921.00 annually + bonus + benefits. Pay Type: Salary

The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance is seeking a Senior Commercial Lines AI Solutions Engineer to join our team.

Unique residence requirements are listed in each job posting, please review closely for details.

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE

The Commercial AI Solutions Engineer helps Commercial Lines identify, develop, deploy, manage, and continuously improve AI agents and related solutions across Commercial Lines Underwriting, Safety and Loss Control (SLC), and Claims. The role combines hands‑on Microsoft Copilot expertise with practical insurance knowledge to turn business needs into secure, supportable, and measurable solutions.

This position is embedded in the Commercial Lines organization and works in close partnership with Enterprise Technology, Information Security, Data, Legal, Compliance, and other teams. The individual serves as both a solution developer and consultative partner, while ensuring AI supports rather than replaces professional insurance judgment.

ESSENTIAL FUNCTIONS

Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows using Microsoft 365 Copilot, Copilot Studio, Power Platform, SharePoint, Teams, Dataverse, Azure AI services, and approved integrations.
Develop clear AI agent instructions, knowledge sources, prompts, actions, workflows, structured outputs, escalation paths, and reusable components.
Troubleshoot AI agent behavior, retrieval quality, permissions, integrations, workflow execution, and production issues; maintain appropriate technical and support documentation.
Monitor adoption, quality, usage, cost, feedback, and business outcomes, and continuously improve or consolidate solutions based on results.
Partner with leaders and subject‑matter experts in Underwriting, SLC, and Claims to identify and prioritize high‑value opportunities that improve efficiency, information access, documentation, decision support, profitability, and growth.
Lead discovery sessions, translate business requirements into solution designs and test scenarios, develop prototypes, and recommend whether an AI agent, workflow, system enhancement, process change, or training solution is most appropriate.
Maintain a Commercial Lines AI use‑case portfolio and development backlog; coordinate dependencies and avoid duplicative or unsupported solutions.
Communicate solution capabilities, limitations, risks, resource needs, and expected value in practical business terms.
Build solutions in accordance with enterprise architecture, security, privacy, records management, legal, compliance, regulatory, and responsible AI standards.
Use approved data sources and role‑based access; incorporate source grounding, traceability, human review, approval controls, disclaimers, and escalation requirements appropriate to the use case.
Develop and execute test plans covering accuracy, completeness, permissions, edge cases, failure conditions, workflows, integrations, and user experience; coordinate business user acceptance testing before deployment.
Prevent solutions from independently making final underwriting, pricing, claims, coverage, legal, regulatory, or employment decisions, and elevate material risks through established channels.

OTHER FUNCTIONS

Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Bachelor's degree in computer science, business, or insurance field, or an equivalent combination of education and experience is required.
Minimum of 3 years of hands‑on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or comparable technologies is required.
Experience translating business requirements into implemented solutions across discovery, design, development, testing, deployment, monitoring, and production support is preferred.
Working knowledge of APIs, connectors, authentication, data integration, enterprise content sources, generative AI grounding, retrieval, evaluation, hallucination risk, and human oversight is preferred.
Strong analytical, project‑management, facilitation, written communication, and cross‑functional collaboration skills are required.
Property and casualty insurance experience, ideally within Commercial Lines Underwriting, SLC, Claims, Product, Premium Audit, or related operations is strongly preferred.
Working knowledge of commercial insurance processes, data, documents, controls, and regulatory considerations is strongly preferred.
Microsoft technical certifications and/or insurance education or designations such as CPCU, ARM, AINS, AU, AIC, or comparable credentials is a plus.

This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all‑inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons.

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well‑being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: