Senior Remote Client Implementation Expert

First American; Wisconsin; On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

medical

dental

vision

401k

PTO/paid sick leave

employee stock purchase plan

Job summary

First American is seeking an experienced implementation and client-support professional to help optimize product adoption and client outcomes. You will train clients, configure solutions to align with business processes, and deliver education on product features; you will collaborate with internal teams, manage meetings, and contribute to pre‑sales scoping when needed.

The role emphasizes strong analytical abilities, customer service excellence, and clear documentation, with opportunities to

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Strong analytical skills to determine root cause of problems and apply creative and effective solutions.
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding.
• Strong customer service skills.
• Data management skills to analyze data and provide recommendations on findings.
• Knowledge of general business, production, and/or operation environment and general cost benefit awareness.
• Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements.
• Presentation skills.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Provide a wide range of support to proactively identify, support and address client needs.
• May act as the team’s resource and subject matter expert.
• Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
• Identify, develop, and deliver training and education to clients.
• Conduct online meetings and training sessions with clients.
• May be involved in pre-sales product demonstrations or scoping projects and proposals.
• Document and organize SOPs, process workflows and data.
• Present findings and lead discussions with internal teams and clients.
• Identify trends, share customer insights, and provide recommendations for solutions to management.

Skills

Analytical skills

Customer service

Data management

Written and verbal communication

Presentation skills

Microsoft Office (Word, Excel, PowerPt

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

First American is seeking an experienced implementation and client-support professional to help optimize product adoption and client outcomes. You will train clients, configure solutions to align with business processes, and deliver education on product features; you will collaborate with internal teams, manage meetings, and contribute to pre‑sales scoping when needed.

The role emphasizes strong analytical abilities, customer service excellence, and clear documentation, with opportunities to