Senior Client Implementation Strategist

First American; Madison (WI); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

medical

dental

vision

401k

PTO/paid sick leave

employee stock purchase plan

Job summary

First American is seeking a qualified professional to support client implementations and ongoing account management. You will analyze data, build configurations, train clients, and work with cross-functional teams to ensure delivery aligns with client goals.

The role requires a Bachelor’s degree and 5+ years of related experience, strong problem solving, and excellent communication. We offer a People First culture with comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Strong analytical and data management skills.
• Excellent written and verbal communication.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Provide broad client support to identify and address needs.
• Collaborate with internal teams to configure client solutions.
• Deliver training and educate clients on new features.
• Document SOPs and process workflows.
• Present findings and recommendations to management and clients.

Skills

Analytical skills

Customer service

Data analysis

Communication skills

Presentation skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

First American is seeking a qualified professional to support client implementations and ongoing account management. You will analyze data, build configurations, train clients, and work with cross-functional teams to ensure delivery aligns with client goals.

The role requires a Bachelor’s degree and 5+ years of related experience, strong problem solving, and excellent communication. We offer a People First culture with comprehensive benefits.