Sr. Client Implementation Specialist

First American; Madison (WI); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

medical

dental

vision

401k

PTO/paid sick leave

employee stock purchase plan

Job summary

First American is seeking a qualified professional to support client implementations and ongoing account management. You will analyze data, build configurations, train clients, and work with cross-functional teams to ensure delivery aligns with client goals.

The role requires a Bachelor’s degree and 5+ years of related experience, strong problem solving, and excellent communication. We offer a People First culture with comprehensive benefits.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years of related experience.
• Strong analytical and data management skills.
• Excellent written and verbal communication.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Provide broad client support to identify and address needs.
• Collaborate with internal teams to configure client solutions.
• Deliver training and educate clients on new features.
• Document SOPs and process workflows.
• Present findings and recommendations to management and clients.

Skills

Analytical skills

Customer service

Data analysis

Communication skills

Presentation skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

We enable you to support the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using our products. Assist in the development of project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations. Train customers in best practices and participate in onboarding activities to help customers maximize our products and services. May be involved in the coordination and communication of timelines and status to clients, external partners, internal teams, management, and impacted groups.

What You’ll Do

• Provide a wide range of support to proactively identify, support and address client needs.
• May act as the team’s resource and subject matter expert.
• Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
• Identify, develop, and deliver training and education to clients.
• Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
• May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
• Document and organize SOPs, process workflows and statistical data.
• Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
• Identify trends, share customer insights, and provide recommendations for solutions to management.

What You’ll Bring

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of related experience
• Strong analytical skills to determine root cause of problems and apply creative and effective solutions
• Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding
• Strong customer service skills
• Data management skills to analyze data and provide recommendations on findings
• Knowledge of general business, production, and/or operation environment and general cost benefit awareness
• Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements
• Presentation skills
• Proficient in Microsoft Word, Excel and PowerPoint

Pay Range: $73,900.00 - $98,500.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan