Remote Senior Client Implementation Lead

First American; Northern (KY); Hybrid; USD 74,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO / Paid sick leave

Employee stock purchase plan

Job summary

First American is seeking a Sr. Client Implementation Specialist to lead and support client onboarding and adoption of our products. The role emphasizes proactive problem-solving, training delivery and close collaboration with management and internal teams to tailor configurations for client needs.

You will conduct online meetings, present new functionality, and support pre-sales activities as needed, while documenting SOPs and workflows to drive consistent outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of related experience in client implementations or projects.
• Strong analytical and problem-solving abilities with customer focus.

Responsibilities

• Provide a wide range of support to proactively identify, support and address client needs.
• May act as the team's resource and subject matter expert.
• Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes.
• Identify, develop, and deliver training and education to clients.
• Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns.
• May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals.
• Document and organize SOPs, process workflows and statistical data.
• Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients.
• Identify trends, share customer insights, and provide recommendations for solutions to management.

Skills

Analytical skills

Customer service

Data analysis

Communication skills

Presentation skills

MS Office

Problem solving

Education

Bachelor's degree or equivalent

Job description

First American is seeking a Sr. Client Implementation Specialist to lead and support client onboarding and adoption of our products. The role emphasizes proactive problem-solving, training delivery and close collaboration with management and internal teams to tailor configurations for client needs.

You will conduct online meetings, present new functionality, and support pre-sales activities as needed, while documenting SOPs and workflows to drive consistent outcomes.