Senior Relationship Banker & Team Mentor

The Cape Cod Five Cents Savings Bank; Barnstable Village (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank seeks an experienced Relationship Banker III to deliver exceptional customer care at a full-service Cape Cod Retail Banking Center. You will handle daily transactions, inquiries, and problem resolution, while mentoring RB I and RB II staff to enhance service quality.

Qualifications include at least two years of banking experience, NMLS registration, and notary public status.

Qualifications

• Minimum two years banking experience.
• Ability to mentor RB I and RB II team members.
• Ability to independently complete transactions and all platform services.

Responsibilities

• Develops rapport with customers and greets customers by name.
• Provide excellent customer care relating to daily transactions and inquiries.
• Performs banking transactions including deposits, loan payments, and check cashing.
• Safeguards customer trust by upholding confidentiality.
• Complies with laws, regulations, policies and procedures.
• Participates in Banking Center meetings and coaching sessions.
• Fulfills all Banking Center opening and closing activities.
• Introductes and advises on deposit and loan products to meet customer needs.
• Identifies referrals to other business lines.
• Maintains knowledge of Bank products and services.

Skills

Banking experience

Mentoring

Customer service

Cash handling

Compliance

Communication

Education

Bachelor's degree preferred

NMLS registration

Notary public

Job description

The Cape Cod Five Cents Savings Bank seeks an experienced Relationship Banker III to deliver exceptional customer care at a full-service Cape Cod Retail Banking Center. You will handle daily transactions, inquiries, and problem resolution, while mentoring RB I and RB II staff to enhance service quality.

Qualifications include at least two years of banking experience, NMLS registration, and notary public status.