Relationship Banker I: Customer Care Pro

The Cape Cod Five Cents Savings Bank; Mashpee (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank is seeking a Relationship Banker I to deliver exceptional customer care at a full-service Cape Cod 5 Retail Banking Center location. You will assist customers with banking transactions, answer inquiries, and help resolve problems with a friendly, professional approach.

Responsibilities include handling deposits and loan payments, ensuring confidentiality, and maintaining knowledge of bank products and services.

Qualifications

• Six months of cash handling experience preferred.
• Six months of customer service experience preferred.
• Prior customer relationship building experience required.
• Cyber security awareness is essential.

Responsibilities

• Develops rapport with customers and greets them by name, handling inquiries and resolving issues with a caring attitude.
• Performs basic banking transactions including deposits, loan payments, check cashing, and money orders.
• Safeguards customer trust by maintaining confidentiality and following bank policies.
• Builds knowledge of the bank's products and services and seeks assistance for development needs.
• Complies with all applicable laws, regulations, policies, and procedures.
• Completes assigned learning activities in a timely manner.

Skills

Cash handling

Customer service

Verbal and written communication

Cyber security awareness

Problem solving

Education

Bachelor's degree preferred

NMLS registration eligible

Notary Public commission eligible

Job description

The Cape Cod Five Cents Savings Bank is seeking a Relationship Banker I to deliver exceptional customer care at a full-service Cape Cod 5 Retail Banking Center location. You will assist customers with banking transactions, answer inquiries, and help resolve problems with a friendly, professional approach.

Responsibilities include handling deposits and loan payments, ensuring confidentiality, and maintaining knowledge of bank products and services.