Senior Relationship Banker: Personal Banking & Lending

Busey Bank; Bloomington (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Busey Bank in Bloomington, IL seeks a Relationship Banker II to deliver elevated customer service, manage relationships, and cross-sell banking products. This role combines teller-like operations with personal banking duties and requires guidance in financial services.

You will handle more complex transactions, support customers with digital tools, and refer clients to mortgage, wealth, and commercial teams as appropriate.

Qualifications

• Greet and engage customers with friendly, professional service.
• Provide guidance on banking products and services to meet customer needs.
• Develop relationships and proactively reach out to customers to identify opportunities.

Responsibilities

• Greet and engage customers in a friendly and professional manner, providing exceptional service to build lasting relationships.
• Develop and maintain strong customer relationships through personalized service and proactive outreach, assisting with both routine and complex banking needs.
• Actively identify and promote all bank products and services and refer to other lines of business such as mortgage or wealth when appropriate.
• Open and manage personal and business accounts ensuring accuracy and regulatory compliance; assist with transfers and check orders.
• Process and assist with loan applications, including personal loans and HELOCs, and educate customers on loan terms and requirements.
• Assist customers with online and mobile banking services, ensuring comfort and knowledge of digital tools.

Skills

Customer service

Sales & cross-selling

Relationship management

Job description

Busey Bank in Bloomington, IL seeks a Relationship Banker II to deliver elevated customer service, manage relationships, and cross-sell banking products. This role combines teller-like operations with personal banking duties and requires guidance in financial services.

You will handle more complex transactions, support customers with digital tools, and refer clients to mortgage, wealth, and commercial teams as appropriate.