Senior Registrar Coordinator - Remote & Flexible

University of North Texas; Denton (TX); On-site; USD 40,000 - 54,000; Full time

Job summary

University of North Texas in Denton is seeking a Senior Registrar Coordinator to manage daily operations of Certifications and Reporting, oversee customer service and data integrity of academic records, and serve as escalation resource for complex inquiries.

The role requires a Bachelor's degree and 3 years of related experience, with the ability to work across multiple information systems, ensure regulatory compliance, and lead a collaborative team to support enrollment and retention.

Qualifications

• Bachelor's degree and three years of related experience or equivalent combination.

Responsibilities

• Manages a team of staff including hiring, training, development and mentoring, evaluating, planning, timekeeping, scheduling and assigning work activities.
• Coordinates customer service, systems and technical processes, daily processing and monitoring workloads for a team that serves students, faculty, and staff across the university.
• Ongoing support for programs and systems that facilitate enrollment and retention.
• Provides strategic guidance and support while communicating a broad range of policy and procedural information to students, former students, faculty and staff.
• Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization.
• Communicates and enforces timelines, policies and practices to ensure compliance with all state, federal and accrediting agencies.
• Reviews and evaluates business processes for continuous improvement and proposes solutions to improve overall institutional and student success.
• Performs system testing related to platform upgrades and business process changes.
• Drafts, updates and maintains consistency across internal business process documentation.
• Prepares, analyzes and monitors reports and statistical data to ensure compliance with university, state and federal regulations and in support of university goals.
• Rapidly learns a variety of complex software systems and maintains technical proficiency to process, research, and respond to customer requests.

Skills

Team leadership

Customer service

Problem solving

Communication

IT proficiency

Multitasking

Policy knowledge

Education

Bachelor's degree

Job description

University of North Texas in Denton is seeking a Senior Registrar Coordinator to manage daily operations of Certifications and Reporting, oversee customer service and data integrity of academic records, and serve as escalation resource for complex inquiries.

The role requires a Bachelor's degree and 3 years of related experience, with the ability to work across multiple information systems, ensure regulatory compliance, and lead a collaborative team to support enrollment and retention.