Senior Regional Patient Experience Leader

Compass Group USA; Chesterbrook (PA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Full-time and part-time positions with

Medical, Dental, Vision

Retirement Plan

Flexible Spending Accounts

Job summary

Morrison Healthcare, a Compass Group company, is hiring a Sr. Patient Experience Manager for the Ohio region. You will lead regional patient experience initiatives, coordinate with unit leadership, monitor satisfaction metrics, and drive strategies to improve client and patient outcomes.

You will collaborate with national and regional leaders, assist in staffing and HR planning, and coach on-site leaders to ensure successful implementation of patient experience programs.

Qualifications

• Bachelor’s Degree in healthcare administration, hospitality, hotel and restaurant, and/or business or equivalent
• 5-7 years experience in service-oriented operations; hospitality and/or healthcare experience preferred
• Good coaching and on the job training skills required
• Excellent organizational skills and ability to multi-task essential
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction performance
• Maintains client satisfaction to support account retention
• Develops and monitors department or unit patient satisfaction action plans
• Increases regional patient satisfaction through progress monitoring and marketing
• Conducts on-site audits to ensure implementation of patient satisfaction strategies
• Collaborates with National Director and other Regional Patient Experience Managers
• Assists Sales in bid and selling processes as required
• Visits priority accounts to share best practices
• Supports HR planning for staffing
• Interviews and assists in selecting on-site Patient Experience leaders
• Works with management to implement customer service initiatives
• Coaches and evaluates on-site Patient Experience Managers

Skills

People leadership

Coaching

Organization

Microsoft Office

Budgeting

Education

Bachelor’s Degree in healthcare administration/hospitality/business

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Morrison Healthcare, a Compass Group company, is hiring a Sr. Patient Experience Manager for the Ohio region. You will lead regional patient experience initiatives, coordinate with unit leadership, monitor satisfaction metrics, and drive strategies to improve client and patient outcomes.

You will collaborate with national and regional leaders, assist in staffing and HR planning, and coach on-site leaders to ensure successful implementation of patient experience programs.