Senior Reference Lab Support Specialist

LCH Lab. Corp. of America Holdings; Holyoke (MA); Presencial; USD 29 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision benefits

401(k)

Paid Time Off (PTO)

Resumo da oferta

Labcorp in Holyoke, MA seeks a Senior Reference Test Clerk to join our team. The role involves acting as a liaison between reference testing labs, clients, and patients, and handling multiple databases to resolve complex issues with accuracy and professionalism.

The position requires a High School Diploma or equivalent, with 3+ months of specimen processing and laboratory experience, and offers a daytime Monday–Friday schedule with potential overtime, benefits, and opportunities to grow within

Qualificações

• High School Diploma or equivalent.
• 3 months or more of specimen processing experience.
• 3 months or more of medical or laboratory experience.

Responsabilidades

• Act as a liaison between the reference testing labs, clients, and patients.
• Resolve internal & external customer requests via calls, instant messenger & email communications.
• Communicates with customers in respectful and professional manner.
• Work in multiple databases to research complex issues and questions.
• Provide customer education and information as needed.
• Review test forms for accuracy and report any discrepancies.
• Transcribe reports from reference labs into Labcorp systems.
• Utilize various logistics providers to ship to multiple locations around the country.
• Prepare & triage specimens for analysis.
• Accurately identify and label specimens.
• Prepare and store excess specimen samples.

Conhecimentos

Customer service

Data entry

Attention to detail

Formação académica

High School Diploma or equivalent

Ferramentas

Labcorp systems

Descrição da oferta de emprego

Labcorp in Holyoke, MA seeks a Senior Reference Test Clerk to join our team. The role involves acting as a liaison between reference testing labs, clients, and patients, and handling multiple databases to resolve complex issues with accuracy and professionalism.

The position requires a High School Diploma or equivalent, with 3+ months of specimen processing and laboratory experience, and offers a daytime Monday–Friday schedule with potential overtime, benefits, and opportunities to grow within