Senior Records Clerk – Police Public Records & Data Entry

City of Worcester; Worcester (MA); On-site; USD 33,000 - 40,000; Full time

Job summary

The City of Worcester is seeking two candidates for the position of Principal Clerk in the Records Bureau of the Worcester Police Department. The role involves clerical support, data entry, customer service to the public, and collaboration with Police personnel to ensure accurate records and reporting.

Under supervision, the Principal Clerk will handle routine inquiries, maintain confidential information, and perform tasks with careful adherence to departmental policies.

Qualifications

• High school diploma or equivalent.
• Two years of customer service and clerical office experience.
• Excellent written and verbal communication skills.
• Computer proficiency including Microsoft Office.

Responsibilities

• Perform clerical tasks requiring independent judgement and actions.
• Assist Police Personnel with incident reports, crash reports and dissemination, and compiling data.
• Respond to inquiries and explain departmental policies to the public.
• Operate standard office equipment and maintain office supplies.

Skills

Microsoft Office

Customer service

Interpersonal skills

Data entry

Oral communication

Written communication

Confidential information handling

Independent and collaborative work

Education

High school diploma or equivalent

Associate degree in business/public administration

Tools

GovQA

NIBRS data

CORI data handling

Job description

The City of Worcester is seeking two candidates for the position of Principal Clerk in the Records Bureau of the Worcester Police Department. The role involves clerical support, data entry, customer service to the public, and collaboration with Police personnel to ensure accurate records and reporting.

Under supervision, the Principal Clerk will handle routine inquiries, maintain confidential information, and perform tasks with careful adherence to departmental policies.