PRINCIPAL CLERK

City of Worcester; Worcester (MA); On-site; USD 33,000 - 40,000; Full time

Job summary

The City of Worcester is seeking two candidates for the position of Principal Clerk in the Records Bureau of the Worcester Police Department. The role involves clerical support, data entry, customer service to the public, and collaboration with Police personnel to ensure accurate records and reporting.

Under supervision, the Principal Clerk will handle routine inquiries, maintain confidential information, and perform tasks with careful adherence to departmental policies.

Qualifications

• High school diploma or equivalent.
• Two years of customer service and clerical office experience.
• Excellent written and verbal communication skills.
• Computer proficiency including Microsoft Office.

Responsibilities

• Perform clerical tasks requiring independent judgement and actions.
• Assist Police Personnel with incident reports, crash reports and dissemination, and compiling data.
• Respond to inquiries and explain departmental policies to the public.
• Operate standard office equipment and maintain office supplies.

Skills

Microsoft Office

Customer service

Interpersonal skills

Data entry

Oral communication

Written communication

Confidential information handling

Independent and collaborative work

Education

High school diploma or equivalent

Associate degree in business/public administration

Tools

GovQA

NIBRS data

CORI data handling

Job description

The City of Worcester is seeking two (2) candidates for the position of Principal Clerk for the Records Bureau within the Worcester Police Department. Under the direction of the Shift Supervisor, the position will perform clerical work to support the Division. This position will provide customer service to the public, perform data entry, and will work collaboratively and independently. The Principal Clerk will work in a manner consistent with the mission and values of the Worcester Police Department and in furtherance of the goals and objectives set by the department.

ESSENTIAL ELEMENTS:

• Perform clerical tasks requiring independent judgement and actions including making decisions in accordance with departmental policies and practices
• Perform clerical operation and complex critical work
• Assist Police Personnel with incident reports, crash reports and dissemination, and compiling data
• Respond to inquiries, including the explanation of departmental policies and services to the general public, and referring complaints to the proper authority
• Operate standard office equipment
• Maintain control of equipment, supplies, forms, etc.

REQUIRED KNOWLEDGE SKILLS, & ABILITIES:

• Knowledge of office terminology and procedures
• Proficiency with computers, including Microsoft Office Suite
• Working knowledge of departmental rules, regulations, procedures, & functions
• Excellent organizational, interpersonal, written, and oral communications skills
• Ability to establish and maintain effective working relationships with the public and diverse populations
• Ability to respond, in an independent manner, to public requests for reports, documents, and public information in a professional and compassionate manner
• Ability to interpret departmental policies and procedures
• Regular onsite attendance is required
• Ability to work with and maintain confidential information
• Ability to work both independently and collaboratively in a group setting

MINIMUM REQUIREMENTS:

• High school diploma or equivalent
• Two (2) years of experience in customer service and clerical experience in an office setting
• Excellent written and verbal communication skills
• Computer proficiency, including Microsoft office

PREFERRED QUALIFICATIONS:

• Associate degree in business administration, public administration, or related field
• One (1) year of experience working with GovQA or similar program
• One (1) year of experience working with submitting NIBRS data
• One (1) year of experience working with public records keeping
• One (1) year of experience working with and handling Criminal Offender Record Information (CORI) data

SALARY RANGE:

$23.67 - $28.65 hourly, full-time, with an excellent benefits package.

OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 30, 2026will receive preference.Preference is given to Worcester residents.The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.