Senior Receptionist - Queenswood

Planet Fitness; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Planet Fitness is seeking a friendly and energetic Receptionist to manage the Welcome Desk and provide a positive first impression to members. You will handle cash, monitor access, and assist with club administration while supporting staff and member needs.

We value strong communication, high energy, and reliability. Experience at a front desk is a plus; the role requires shift work and a proactive, customer-focused approach.

Qualifications

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Must be able to work shifts
• Possess high level energy levels
• Previous front desk or welcome desk experience is an advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving

Responsibilities

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Skills

Excellent communication skills

Intermediate PC skills

Shift work flexibility

Job description

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Purpose Of The Job

• Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
• Willingness to conduct group exercise classes

Key Performance Areas Include

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.