Spa and Fitness Coordinator/Receptionist- Part time

The Club at Quail Ridge; Boynton Beach (FL); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

The Club at Quail Ridge in Boynton Beach, FL seeks a friendly fitness desk receptionist to greet members, answer calls, schedule appointments, and process billing through CHITS and JONAS systems. The role requires professional communication and multitasking in a busy club environment.

You will coordinate massage and facial bookings, manage supplies, assist members with questions, and support desk operations, including evenings and weekends.

Qualifications

• High School Diploma or equivalent.
• Previous clerical and reception work experience preferred.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Answer all incoming calls at the fitness desk.
• Schedule massage and facial appointments.
• Order and track supplies; manage inventory.
• Handle fitness billing via CHITS/JONAS systems.
• Process payments and maintain member accounts.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Detail oriented

Sales skills

Education

High School Diploma

Tools

Microsoft Office

JONAS system

Job description

• Responsible for greeting all members and guests and directs inquiries to the proper parties; answer phones, scheduling/rescheduling/canceling appointments, running all billing/CHITS for fitness related services. Providing a professional, friendly, and courteous atmosphere for all members.

• Responsible for greeting all members and guests and directs inquiries to the proper parties; answer phones, scheduling/rescheduling/canceling appointments, running all billing/CHITS for fitness related services. Providing a professional, friendly, and courteous atmosphere for all members.

Essential Functions

• Answer all incoming calls to the fitness desk.
• Coordinating and scheduling all massage and facial appointments.
• Communicating with the desk supervisor for ordering of all supplies for the fitness facility; PO's, requisitions, inventory.
• Fitness billing through the JONAS system.
• Copying, printing, gift certificates, redeeming for all staff services, paying close attention to matters that may require adjustments.
• Tracking daily and monthly traffic.
• Assisting customers with general questions; may include assisting members in the gym area.
• Maintain inventory for supplies as well as for Dermatological products.
• Maintain sales quota for Dermatological products and promotions.
• Maintaining communications with desk manager to ensure proper procedures are met and training/understanding is adequate.
• Schedule may vary and will at times include evenings and weekends.
• Charge accounts, record and document member's accounts for Fitness related costs, items, sessions, etc...
• Running all billing/CHITS for fitness related services.
• Good attendance and punctuality is particularly important for this position.
• Convey rules and regulations as needed for the fitness area.
• Performs other duties necessary to maintain a consistent level of customer service that is expected by membership and standard for the fitness industry.
• Promote fitness programs, contests, and fitness department.
• Ability to work among fitness staff, to include but not limited to breaks, floor coverage, orientations.
• Portray and be enthusiastic about fitness and wellness.
• Perform desk coverage when necessary.
• Perform any other tasks assigned by management.

Knowledge, Skills And Abilities

• Must have knowledge of commonly used concepts, practices, and procedures within a country club/fitness area.
• Must possess excellent interpersonal skills.
• Must possess excellent written and verbal communication skills.
• Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
• Must be a detail-oriented individual and possess time management skills.
• Must maintain high-performance standards.
• Fluent reading and writing in English with the ability to recognize signs and symbols.
• Ability to deal with routine changes often.
• Ability to deal effectively and tactfully with all employees, management and members.
• Ability to work in a fast paced environment.
• Excellent sales and communication skills.
• Thorough understanding of Quail Ridge Club policies and procedures.
• Must have some computer skills, including use of Microsoft Office programs.

Education And Experience

• High School Diploma and/or equivalent required.
• Previous clerical and reception work experience required.
• Must have intermediate knowledge of all Microsoft applications; typing ability; customer focus driven, as well as, maintaining above standards for desk operations.
• Seasonal/yearly commitment highly desired; must be comfortable working in a fitness environment and be willing to assist in other areas.
• CPR/AED certification desirable.
• Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness facility.

Drug Free Workplace/E-Verify Participant/EOE