Fitness Center Receptionist

Country Club of Detroit; Grosse Pointe (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Country Club of Detroit is seeking a friendly Fitness Center Receptionist to greet Members and guests and act as the primary contact for the center. The role focuses on delivering exceptional service while supporting daily operations and maintaining professional standards.

The position requires strong communication, multitasking, and proficiency with Microsoft Office and reservation systems; a flexible schedule including days, evenings, weekends, and holidays is preferred.

Qualifications

• High school diploma or GED required.
• Receptionist/front desk experience preferred.
• Strong verbal and written communication.
• Excellent interpersonal and customer service skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and reservation systems.
• Professional appearance and demeanor.
• Must be at least 18 years old.
• Must be legally authorized to work in the United States.
• Flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Greet and welcome Members and guests in a friendly, professional manner.
• Provide information in person, by phone, and by email.
• Schedule and bill appointments for fitness classes and services.
• Manage reservations across club departments and events.
• Operate the switchboard and coordinate room status with housekeeping.
• Maintain reception area cleanliness and organization.
• Assist with light administrative tasks as needed.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Problem solving

Professional appearance

Education

High school diploma or GED

Tools

Microsoft Office

Reservation systems

Job description

Summary

The Fitness Center Receptionist establishes a warm, welcoming atmosphere for Members and their guests while serving as the primary point of contact for the Fitness Center. This role is responsible for delivering exceptional customer experience, supporting daily operations, and ensuring the highest standards of service, professionalism, and efficiency.

Summary

The Fitness Center Receptionist establishes a warm, welcoming atmosphere for Members and their guests while serving as the primary point of contact for the Fitness Center. This role is responsible for delivering exceptional customer experience, supporting daily operations, and ensuring the highest standards of service, professionalism, and efficiency.

Essential Job Duties

Member & Guest Experience

• Greet and welcome Members and guests in a friendly, professional manner
• Ensure Members and guests have an exceptional experience during every visit
• Provide accurate information in person, by phone, and via email
• Achieve maximum Member satisfaction through consistent, high-quality service

Reservations & Administrative Support

• Schedule and bill appointments for fitness classes, personal training sessions, and massage therapy
• Create and manage reservations across Club departments, including events, dining, bridge events, racquet sports, and overnight suites
• Post and file charges accurately to Member accounts
• Operate the electronic reservation system and Microsoft Office applications
• Process incoming mail, packages, and messages
• Provide light administrative support as needed

Operations & Club Coordination

• Facilitate switchboard and incoming calls
• Coordinate room status updates with Housekeeping and Maintenance regarding check-outs, special requests, and maintenance needs
• Follow procedures for issuing and closing safe deposit boxes
• Ensure all Club rules and policies are implemented and enforced for Members, guests, and staff
• Maintain cleanliness and organization of the Fitness Center and reception area
• Prepare and serve fitness shakes, coffee, and light refreshments
• Participate in overall Club maintenance and uphold safety and emergency procedures
• Monitor restricted areas and report underage minors when necessary
• Perform additional tasks and assignments as directed

Minimum Skills & Qualifications

• High school diploma or GED required
• Previous receptionist or front desk experience preferred
• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Proficiency with electronic reservation systems and Microsoft Office
• Professional appearance and demeanor
• Proactive and resourceful problem-solver
• Must be at least 18 years of age
• CPR/AED certification, preferred
• Must be legally authorized to work in the United States
• Flexible work schedule preferred (ability to workdays, evenings, weekends, and holidays)

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Country Club of Detroit retains the right to change or assign other duties to this position.