Front Desk Fitness Attendant

Invited Clubs; Rancho Mirage (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

401(k) retirement savings plan

Paid time off

Job summary

Invited Clubs is looking for a Front Desk Fitness Attendant in Rancho Mirage, California. This role involves creating exceptional first and last impressions, delivering friendly service, and ensuring a seamless experience for members and guests at the club.

The ideal candidate has a high school diploma and previous customer service experience. Responsibilities include greeting members, managing check-ins, and promoting club activities. The position offers a supportive work environment with various benefits.

Qualifications

• Previous experience in a customer service role, preferably in a fitness or hospitality environment.
• Demonstrated ability to interact positively with members and guests.
• Experience in maintaining cleanliness and organization.

Responsibilities

• Ensure all members and guests check in at the club.
• Promote club activities and connect with members.
• Answer telephones promptly and courteously.

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Computer

Fitness equipment

Job description

Overview

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first‑class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort‑style pools, state‑of‑the‑art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited.

Job Summary

The Front Desk Fitness Attendant is responsible for shaping the members’ experience by creating exceptional first and last impressions at the club. The primary responsibility is to deliver friendly and welcoming service through every interaction, embodying our commitment to Warm Welcomes, Magic Moments, and Fond Farewells. The role will greet members and guests with enthusiasm, assist with inquiries, manage check‑ins and check‑outs, and ensure a seamless experience throughout their visit.

Reporting Structure

Reports to the Fitness Manager or Fitness Director.

Day to Day Responsibilities

• Ensure all members and guests check in when using the club and that all members are addressed by name.
• Connect with members regularly and promote club activities.
• Create personalized service for members, including providing towel and water service while members are exercising.
• Promote the facility amenities, programs and the club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club.
• Answer telephones promptly and courteously and direct all calls to the appropriate areas.
• Must be knowledgeable of the following as applicable: tennis court reservation policy, personal training, fitness programs, youth center reservation policy, group exercise class descriptions, class reservation schedules, and all upcoming club events and specials.
• Perform close business functions following guidelines and procedures established by the club.
• Ensure the timely completion of daily assignments within designated areas to meet Club standards and maintain orderly and organized workspaces, tidying and arranging entry areas, and restocking and organizing the shop.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a fitness, hospitality, or similar environment.
• Demonstrated ability to interact positively and professionally with members and guests.
• Experience in maintaining cleanliness and organization in a public or recreational facility.
• Strong verbal communication skills, with the ability to effectively assist members and respond to their needs or concerns.
• Experience working as part of a team, contributing to a positive and collaborative work environment.
• Ability to handle minor issues or concerns that may arise, demonstrating a proactive and solution‑oriented mindset.

Physical Requirements

• Frequent sitting, standing, walking, and driving.
• Occasional exposure to temperature changes, dust, fumes, or gases.
• Squatting, kneeling, reaching, grasping, twisting, and bending.
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion.
• Talking, hearing, and seeing.

Primary Tools / Equipment

• Computer/Phone/Tablet.
• Fitness equipment.
• Stereo equipment.

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Benefits

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non‑exempt role—hours worked.

• Medical, dental, and vision coverage.
• Life insurance.
• Short‑term and long‑term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part‑time team members).

Invited is an Equal Employment Opportunity Employer.

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.