Team Member - Monday to Friday - 8am to 2pm

Planet Fitness - NJ/MA One World Fitness; Cherry Hill Township (NJ); On-site; USD 32,000 - 40,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness in Cherry Hill is seeking a Member Services Representative to deliver a positive member experience at the front desk. You will greet members and guests, check in members, handle new sign-ups and give tours to prospective members.

You will respond to questions in a timely, professional manner, maintain club cleanliness, and collaborate with management to resolve issues while upholding Planet Fitness standards.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Positive attitude and reliability.
• Comfortable interacting with members and guests.
• Must be at least 18 years old.

Responsibilities

• Greet members and guests and provide exceptional service.
• Handle front desk tasks including phone inquiries and member check-ins.
• Assist with new member sign-ups and tours for prospective members.
• Maintain neatness and cleanliness of the club.
• Address member questions or concerns and escalate to management as needed.

Skills

Customer service

Computer proficiency

Communication

Reliability

Punctuality

Active listening

Diplomacy

Age 18+

Education

High School diploma/GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.