Senior Real Estate Risk & Client Advocate

WTW; St. Louis (MO); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Leave Benefits

Retirement Benefits

Job summary

WTW is seeking a Senior Client Advocate to manage relationships with a Real Estate client portfolio, delivering tailored risk management and insurance solutions through collaboration with internal teams and external partners.

The role emphasizes strategic planning, client advocacy, and driving profitability while maintaining high service levels in a fast-paced environment. Some travel is required and the candidate will mentor colleagues as needed.

Qualifications

• 10+ years of commercial Property & Casualty insurance experience in a client-facing role, with experience serving Real Estate clients, portfolios, or books of business strongly preferred.

Responsibilities

• Retain and grow an existing Real Estate book of business, strengthening client relationships and serving as a strategic advisor.
• Identify, engage, and coordinate WTW resources to deliver an exceptional client experience.
• Provide strategic planning and risk management consulting services to Real Estate clients, collaborating with WTW practice, industry, and resource groups.
• Recommend appropriate insurance and risk management solutions throughout the policy lifecycle, including acquisition due diligence and transactional activities.
• Ensure Group policy requirements, including legal, regulatory, and compliance standards, are met.
• Partner with Broking teams to leverage analytical tools and market insights that support client objectives.
• Design, prepare, negotiate, and deliver fee and compensation agreements.
• Develop and deliver client presentations, proposals, advocacy reports, Engagement 365 service plans, and stewardship reviews.
• Maximize account profitability while ensuring client retention and satisfaction.
• Collaborate with Sales and Broking teams to stay informed of market developments and emerging Real Estate industry trends.
• Build and strengthen market relationships in partnership with Broking and Sales colleagues.
• Lead the Request for Proposal (RFP) process, including coordination across line-of-business teams and document ownership.
• Drive the annual renewal process, establishing and executing client-specific renewal strategies in partnership with WTW practice and industry groups.
• Perform additional duties as needed to support an exceptional client experience.

Skills

Client relationship management

Commercial Property & Casualty

Real Estate knowledge

Negotiation

Analytical skills

Presentation skills

Project management

Leadership

Mentoring

Education

P&C Insurance License

Job description

WTW is seeking a Senior Client Advocate to manage relationships with a Real Estate client portfolio, delivering tailored risk management and insurance solutions through collaboration with internal teams and external partners.

The role emphasizes strategic planning, client advocacy, and driving profitability while maintaining high service levels in a fast-paced environment. Some travel is required and the candidate will mentor colleagues as needed.