Senior Quality & Process Excellence Lead

AT&T; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

AT&T is seeking a Senior Quality, M&P professional to drive continuous improvement, operational excellence, and data-driven decision making. The role involves analyzing processes, identifying opportunities, and partnering with teams to ensure quality standards and compliance.

You will lead cross-functional initiatives, address process gaps, and translate insights into actionable improvements that measurably elevate performance and customer experience.

Qualifications

• 3+ years of experience in quality, process improvement, operational excellence, or a related field.
• Enjoy looking at how work gets done and finding smart ways to make processes better.

Responsibilities

• Spot process gaps and recommend practical improvements that strengthen efficiency, quality, and overall effectiveness.
• Dig into root causes and help implement corrective actions that solve issues and prevent recurrence.
• Turn ideas into sustainable improvements that create measurable impact.
• Listen to candidates, recruiters, and hiring managers to uncover pain points and improve the experience.
• Collaborate with stakeholders to design future-ready, scalable solutions.
• Lead cross-functional initiatives from planning through execution.
• Keep deliverables, timelines, budgets, and priorities on track.

Skills

Quality Improvement

Data analysis

Cross-functional collaboration

Job description

AT&T is seeking a Senior Quality, M&P professional to drive continuous improvement, operational excellence, and data-driven decision making. The role involves analyzing processes, identifying opportunities, and partnering with teams to ensure quality standards and compliance.

You will lead cross-functional initiatives, address process gaps, and translate insights into actionable improvements that measurably elevate performance and customer experience.