Senior Quality & Process Excellence Leader

AT&T; Dallas (TX); On-site; USD 106,000 - 158,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life Insurance

Employee discounts

Job summary

AT&T is seeking a Senior Quality, M&P to drive continuous improvement, operational excellence, and quality compliance. This role analyzes processes, identifies opportunities, and partners across teams to deliver measurable improvements while ensuring stakeholder satisfaction.

You will lead cross-functional initiatives, leverage data, and support audits and quality management to deliver best-in-class experiences for employees, candidates, and customers. 40 hours weekly in-office in Dallas.

Qualifications

• 3+ years of experience in quality, process improvement, or related field.
• Ability to analyze processes and identify root causes.
• Experience collaborating across teams to drive quality standards.
• Comfortable using data and metrics to guide decisions.

Responsibilities

• Spot process gaps and implement practical improvements.
• Dig into root causes and implement corrective actions.
• Turn ideas into sustainable improvements with measurable impact.
• Enhance experiences and stakeholder engagement.
• Analyze data, translate insights, and measure results.
• Support compliance and quality management.
• Lead cross-functional initiatives from planning to execution.
• Keep deliverables, timelines, budgets, and priorities on track.
• Support surveys, training, and performance evaluation.
• Champion continuous improvement across the organization.

Skills

Quality

Process improvement

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Job description

AT&T is seeking a Senior Quality, M&P to drive continuous improvement, operational excellence, and quality compliance. This role analyzes processes, identifies opportunities, and partners across teams to deliver measurable improvements while ensuring stakeholder satisfaction.

You will lead cross-functional initiatives, leverage data, and support audits and quality management to deliver best-in-class experiences for employees, candidates, and customers. 40 hours weekly in-office in Dallas.