Senior Quality/M&P/Process

AT&T; Dallas (TX); On-site; USD 106,000 - 158,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life Insurance

Employee discounts

Job summary

AT&T is seeking a Senior Quality, M&P to drive continuous improvement, operational excellence, and quality compliance. This role analyzes processes, identifies opportunities, and partners across teams to deliver measurable improvements while ensuring stakeholder satisfaction.

You will lead cross-functional initiatives, leverage data, and support audits and quality management to deliver best-in-class experiences for employees, candidates, and customers. 40 hours weekly in-office in Dallas.

Qualifications

• 3+ years of experience in quality, process improvement, or related field.
• Ability to analyze processes and identify root causes.
• Experience collaborating across teams to drive quality standards.
• Comfortable using data and metrics to guide decisions.

Responsibilities

• Spot process gaps and implement practical improvements.
• Dig into root causes and implement corrective actions.
• Turn ideas into sustainable improvements with measurable impact.
• Enhance experiences and stakeholder engagement.
• Analyze data, translate insights, and measure results.
• Support compliance and quality management.
• Lead cross-functional initiatives from planning to execution.
• Keep deliverables, timelines, budgets, and priorities on track.
• Support surveys, training, and performance evaluation.
• Champion continuous improvement across the organization.

Skills

Quality

Process improvement

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

At AT&T, we're connecting people to greater possibility. We're looking for a Senior Quality, M&P who is passionate about continuous improvement, operational excellence, and delivering exceptional experiences. In this role, you'll analyze processes, identify opportunities for improvement, leverage data to drive decisions, and partner across teams to ensure quality standards and compliance expectations are met.

If you enjoy solving complex problems, leading process improvement initiatives, and influencing meaningful change, we'd love to hear from you.

What You'll Do

Drive Quality, Process Improvement & Operational Excellence

• Spot process gaps and recommend practical improvements that strengthen efficiency, quality, and overall effectiveness.

• Dig into root causes and help implement corrective actions that solve issues and prevent them from recurring.

• Turn ideas into sustainable improvements that create measurable impact.

Enhance Experiences & Stakeholder Engagement

• Listen to candidates, recruiters, and hiring managers to uncover pain points and improve the overall experience.

• Collaborate with stakeholders to design future-ready solutions that are simple, effective, and scalable.

Analyze Data & Measure Results

• Use metrics, trends, and outcomes to guide smarter decisions and continuous improvement efforts.

• Translate data into clear insights and recommendations that support performance, quality, and business goals.

Support Compliance & Quality Management

• Keep process documentation clear, current, and ready to support audits, reviews, and improvement efforts.

• Help ensure work aligns with applicable standards, regulations, and quality best practices.

Lead Cross-Functional Initiatives

• Move improvement projects forward from planning through execution.

• Bring internal partners and vendors together to implement solutions and improve outcomes.

• Keep deliverables, timelines, budgets, and business priorities on track.

Additional Responsibilities

• Support surveys, training, customer support, performance evaluation, and other efforts that improve how work gets done.

• Be a champion for continuous improvement and operational excellence across the organization.

What You'll Bring

Required Qualifications

• 3+ years of experience in quality, process improvement, operational excellence, continuous improvement, or a related field.

• You enjoy looking at how work gets done and finding smart ways to make processes better.

• Strong problem solver who can get to the root of an issue and help drive lasting solutions.

• You use data, metrics, and insights to make informed recommendations and guide decisions.

• You are comfortable managing multiple priorities and working across teams to move work forward.

• You communicate clearly, stay organized, and know how to document details that keep work on track.

Preferred Qualifications

• A bachelor’s degree in business, Engineering, Quality Management, Operations, Human Resources, or a related discipline is preferred.

• Relevant certifications in quality, process improvement, or project management are a plus.

• Experience supporting audits, compliance activities, or quality management systems will help you succeed in this role.

Why AT&T?

At AT&T, you'll work alongside talented professionals who are transforming how we operate and serve our customers. You'll have opportunities to lead meaningful initiatives, influence business outcomes, and grow your career while helping create better experiences for employees, candidates, and customers alike.

Ready to make an impact through quality, innovation, and continuous improvement?

Our Senior Quality/M&P/Process jobs earn between $105,600.00 - $158,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

USA:TX:Dallas / One AT&T Plaza (208 S Akard - Whitacre Tower) - Adm:208 S Akard St

Salary Range:

$105,600.00 - $158,400.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.