Senior Quality/M&P/Process

AT&T; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

AT&T is seeking a Senior Quality, M&P professional to drive continuous improvement, operational excellence, and data-driven decision making. The role involves analyzing processes, identifying opportunities, and partnering with teams to ensure quality standards and compliance.

You will lead cross-functional initiatives, address process gaps, and translate insights into actionable improvements that measurably elevate performance and customer experience.

Qualifications

• 3+ years of experience in quality, process improvement, operational excellence, or a related field.
• Enjoy looking at how work gets done and finding smart ways to make processes better.

Responsibilities

• Spot process gaps and recommend practical improvements that strengthen efficiency, quality, and overall effectiveness.
• Dig into root causes and help implement corrective actions that solve issues and prevent recurrence.
• Turn ideas into sustainable improvements that create measurable impact.
• Listen to candidates, recruiters, and hiring managers to uncover pain points and improve the experience.
• Collaborate with stakeholders to design future-ready, scalable solutions.
• Lead cross-functional initiatives from planning through execution.
• Keep deliverables, timelines, budgets, and priorities on track.

Skills

Quality Improvement

Data analysis

Cross-functional collaboration

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

At AT&T, we're connecting people to greater possibility. We're looking for a Senior Quality, M&P who is passionate about continuous improvement, operational excellence, and delivering exceptional experiences. In this role, you'll analyze processes, identify opportunities for improvement, leverage data to drive decisions, and partner across teams to ensure quality standards and compliance expectations are met.

If you enjoy solving complex problems, leading process improvement initiatives, and influencing meaningful change, we'd love to hear from you.

What You'll Do

Drive Quality, Process Improvement & Operational Excellence

• Spot process gaps and recommend practical improvements that strengthen efficiency, quality, and overall effectiveness.

• Dig into root causes and help implement corrective actions that solve issues and prevent them from recurring.

• Turn ideas into sustainable improvements that create measurable impact.

Enhance Experiences & Stakeholder Engagement

• Listen to candidates, recruiters, and hiring managers to uncover pain points and improve the overall experience.

• Collaborate with stakeholders to design future-ready solutions that are simple, effective, and scalable.

Analyze Data & Measure Results

• Use metrics, trends, and outcomes to guide smarter decisions and continuous improvement efforts.

• Translate data into clear insights and recommendations that support performance, quality, and business goals.

Support Compliance & Quality Management

• Keep process documentation clear, current, and ready to support audits, reviews, and improvement efforts.

• Help ensure work aligns with applicable standards, regulations, and quality best practices.

Lead Cross-Functional Initiatives

• Move improvement projects forward from planning through execution.

• Bring internal partners and vendors together to implement solutions and improve outcomes.

• Keep deliverables, timelines, budgets, and business priorities on track.

Additional Responsibilities

• Support surveys, training, customer support, performance evaluation, and other efforts that improve how work gets done.

• Be a champion for continuous improvement and operational excellence across the organization.

What You'll Bring

Required Qualifications

• 3+ years of experience in quality, process improvement, operational excellence, continuous improvement, or a related field.

• You enjoy looking at how work gets done and finding smart ways to make processes better.