Senior Quality/M&P/Process

att; Dallas (TX); On-site; USD 106,000 - 158,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Caregiver Leave

Adoption Reimbursement

Disability Benefits

Wellness programs

Employee discounts

Job summary

AT&T seeks a Senior Quality, M&P professional to drive continuous improvement and operational excellence in Dallas. You will analyze processes, identify root causes, and partner across teams to ensure quality standards and audit readiness.

You will lead cross-functional initiatives, translate data into actionable insights, and help deliver measurable improvements that enhance the candidate and employee experience across the organization.

Qualifications

• 3+ years in quality, process improvement, operational excellence, or a related field.
• Strong problem solving to identify root causes and drive lasting solutions.
• Data-driven approach using metrics to guide decisions and improvements.
• Bachelor's degree preferred in business, engineering, quality management, operations, or related discipline.

Responsibilities

• Drive quality, process improvement and operational excellence initiatives.
• Identify gaps, implement corrective actions, and measure impact.
• Translate insights into sustainable, scalable improvements.
• Lead cross-functional initiatives with internal teams and vendors.
• Support surveys, training, and audits to uphold quality standards.

Skills

Quality improvement

Process improvement

Operational excellence

Data analysis

Cross-functional collaboration

Communication

Education

Bachelor's degree in business, engineering, quality management, operations, HR

Tools

Quality Management Systems

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered

At AT&T, we're connecting people to greater possibility. We're looking for a Senior Quality, M&P who is passionate about continuous improvement, operational excellence, and delivering exceptional experiences. In this role, you'll analyze processes, identify opportunities for improvement, leverage data to drive decisions, and partner across teams to ensure quality standards and compliance expectations are met.

If you enjoy solving complex problems, leading process improvement initiatives, and influencing meaningful change, we'd love to hear from you.

What You'll Do

• Drive Quality, Process Improvement & Operational Excellence
  • Spot process gaps and recommend practical improvements that strengthen efficiency, quality, and overall effectiveness.
  • Dig into root causes and help implement corrective actions that solve issues and prevent them from recurring.
  • Turn ideas into sustainable improvements that create measurable impact.
• Enhance Experiences & Stakeholder Engagement
  • Listen to candidates, recruiters, and hiring managers to uncover pain points and improve the overall experience.
  • Collaborate with stakeholders to design future-ready solutions that are simple, effective, and scalable.
• Analyze Data & Measure Results
  • Use metrics, trends, and outcomes to guide smarter decisions and continuous improvement efforts.
  • Translate data into clear insights and recommendations that support performance, quality, and business goals.
• Support Compliance & Quality Management
  • Keep process documentation clear, current, and ready to support audits, reviews, and improvement efforts.
  • Help ensure work aligns with applicable standards, regulations, and quality best practices.
• Lead Cross-Functional Initiatives
  • Move improvement projects forward from planning through execution.
  • Bring internal partners and vendors together to implement solutions and improve outcomes.
  • Keep deliverables, timelines, budgets, and business priorities on track.
• Additional Responsibilities
  • Support surveys, training, customer support, performance evaluation, and other efforts that improve how work gets done.
  • Be a champion for continuous improvement and operational excellence across the organization.

What You'll Bring

Required Qualifications

• 3+ years of experience in quality, process improvement, operational excellence, continuous improvement, or a related field.
• You enjoy looking at how work gets done and finding smart ways to make processes better.
• Strong problem solver who can get to the root of an issue and help drive lasting solutions.
• You use data, metrics, and insights to make informed recommendations and guide decisions.
• You are comfortable managing multiple priorities and working across teams to move work forward.
• You communicate clearly, stay organized, and know how to document details that keep work on track.

Preferred Qualifications

• A bachelor's degree in business, Engineering, Quality Management, Operations, Human Resources, or a related discipline is preferred.
• Relevant certifications in quality, process improvement, or project management are a plus.
• Experience supporting audits, compliance activities, or quality management systems will help you succeed in this role.

Why AT&T?

At AT&T, you'll work alongside talented professionals who are transforming how we operate and serve our customers. You'll have opportunities to lead meaningful initiatives, influence business outcomes, and grow your career while helping create better experiences for employees, candidates, and customers alike.

Our Senior Quality/M&P/Process jobs earn between $105,600.00 - $158,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Location: USA:TX:Dallas / One AT&T Plaza (208 S Akard - Whitacre Tower) - Adm:208 S Akard St

Weekly Hours: 40

Time Type: Regular

Salary Range: $10