Senior Quality Engineer: Lead Quality & CAPA Initiatives

jci; Hattiesburg (MS); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits (401K, medical,

On-the-job cross-training

Collaborative team environment

Zero Harm safety dedication

Job summary

Johnson Controls is seeking a Senior Quality Engineer to lead quality excellence across manufacturing operations, suppliers, and customer-facing activities. You will drive defect reduction, process capability, and COPQ reduction while ensuring products meet customer requirements and support safety, quality, delivery, and cost goals.

The role requires extensive quality systems experience, APQP, FMEA, CAPA, and root cause analysis, with collaboration across operations, engineering, and supply

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or related technical discipline.
• Minimum of 7 years of quality engineering experience in a manufacturing environment, preferably low-volume/high-mix production.
• Strong knowledge of quality systems and standards, including ISO 9001 requirements and auditing principles.
• Demonstrated experience with quality methodologies including APQP, FMEA, CAPA, NCR, deviation management, and structured problem solving.
• Experience conducting root cause analysis and leading cross-functional corrective action teams.
• Strong analytical skills with proficiency in Microsoft Excel, Power BI, Minitab, or equivalent statistical and reporting tools.
• Excellent verbal and written communication skills with proven success interacting with customers, suppliers, and leadership teams.
• Demonstrated project management and prioritization skills with the ability to drive results through influence and collaboration.
• Ability to travel up to 15% as required to support customer visits, supplier audits, and field investigations.

Responsibilities

• Lead quality improvement initiatives focused on defect reduction, process capability improvement, COPQ reduction, and customer satisfaction enhancement.
• Analyze quality data, field performance data, warranty information, and customer feedback to identify trends and prioritize improvement opportunities.
• Facilitate root cause investigations using structured problem-solving methodologies including 8D, 9S, A3, and DMAIC approaches.
• Lead and support APQP activities, PFMEA development, control plans, process validation, and risk mitigation efforts for new and existing products.
• Partner with operations, engineering, supply chain, and field service teams to implement sustainable corrective and preventive actions.
• Conduct customer investigations, customer site visits, and field assessments to understand performance concerns and support resolution activities.
• Serve as a primary quality contact for customers and suppliers regarding quality issues, corrective actions, audits, and continuous improvement initiatives.
• Evaluate nonconforming materials, participate in MRB activities, and support disposition decisions and containment actions.
• Support and maintain compliance with the Quality Management System, including ISO 9001 requirements, internal audits, corrective action programs, and management review processes.
• Collaborate with suppliers to establish quality expectations, drive supplier corrective actions, and reduce supplier-related quality issues.
• Develop and present quality metrics, dashboards, and project status updates to leadership teams.
• Mentor quality engineers, inspectors, and cross-functional teams on quality tools, methodologies, and best practices.
• Promote a culture of continuous improvement, operational excellence, and customer-focused quality throughout the organization.

Skills

Quality systems knowledge

Root cause analysis

Cross-functional collaboration

Project management

Analytical skills

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Excel

Power BI

Minitab

Job description

Johnson Controls is seeking a Senior Quality Engineer to lead quality excellence across manufacturing operations, suppliers, and customer-facing activities. You will drive defect reduction, process capability, and COPQ reduction while ensuring products meet customer requirements and support safety, quality, delivery, and cost goals.

The role requires extensive quality systems experience, APQP, FMEA, CAPA, and root cause analysis, with collaboration across operations, engineering, and supply