Senior Quality Engineer - Aerospace Customer Programs

Carpenter Technology Corporation; Reading (Berks County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Life insurance

Medical coverage

Dental coverage

Vision coverage

401k with company contributions

Flexible spending accounts

Disability coverage

Job summary

Carpenter Technology Corporation is seeking a Customer Quality Engineer to independently represent the organization in customer meetings and manage quality information via customer portals. You will drive improvements in customer satisfaction by reducing quality claims, reviewing POs, specs, and documentation, and leading APQP, PPAP, FMEA, and AS9100 aligned activities across internal teams.

The role requires strong communication, data analysis, and collaboration with quality systems,

Qualifications

• Four-year degree in engineering, metallurgy, chemistry, or related technical field.
• Advanced quality certifications (e.g., CQE, CQA, Six Sigma Green Belt) preferred but not required.
• Experience in manufacturing quality roles, preferably aerospace.
• Experience with customer quality requirements, audits, root-cause analysis, and AS9100 processes.
• Prior aerospace, defense, medical device, or other highly regulated industry experience preferred.

Responsibilities

• Maintain strong customer relationships by independently representing the organization in customer meetings and using portals to share quality information.
• Drive improvements in customer satisfaction by reducing quality claims, remakes, scrap, and deviations from standard work.
• Interpret, clarify, and communicate customer requirements from Purchase Orders, specs, and documentation to internal stakeholders.
• Review and disposition change requests impacting customers.
• Participate in APQP activities ensuring alignment with customer and AS9100 requirements.
• Prepare, maintain, and submit PPAP, VAP, Control Plans, IQ, OQ, PQ documents.
• Develop and maintain Control Plans and FMEA, establishing CTQ and KC.
• Perform and document FAIs per AS9102 and customer requirements.
• Lead 8D root-cause investigations and communicate corrective actions to customers.
• Improve processes with SPC and assess process capability.
• Demonstrate proficiency in inspection, measurement, and sampling; lead MSA improvements.
• Maintain SQR qualifications when applicable.
• Develop and deliver training on customer-specific quality requirements.
• Collaborate with Quality Systems to integrate customer requirements into internal processes.
• Provide guidance in customer-focused product audit plans.
• Facilitate customer and external audits; support internal audits.
• Maintain central Quality records database.
• Pursue continuous improvement and safe working practices.
• May lead small sub-teams.
• Perform other duties as assigned.

Skills

Quality engineering

AS9100

APQP & PPAP

8D root-cause analysis

FMEA & MSA

Statistical methods (SPC)

Customer relationship management

Education

Bachelor's degree in engineering, metallurgy, chemistry or related field

CQE/CQA or Six Sigma Green Belt preferred

Tools

QMS software

MSA tools

Process capability analysis

Job description

Carpenter Technology Corporation is seeking a Customer Quality Engineer to independently represent the organization in customer meetings and manage quality information via customer portals. You will drive improvements in customer satisfaction by reducing quality claims, reviewing POs, specs, and documentation, and leading APQP, PPAP, FMEA, and AS9100 aligned activities across internal teams.

The role requires strong communication, data analysis, and collaboration with quality systems,