Engineer III- Quality

Carpenter Technology; Reading (Berks County); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Life insurance

401k with company contributions

Medical, dental, vision coverage

Job summary

Carpenter Technology Corporation is seeking a Customer Quality Engineer to maintain strong customer relationships and translate requirements into internal actions. You will drive improvements to reduce quality claims and support APQP activities, PPAP, and QMS alignment.

The role requires a four-year technical degree and a background in regulated manufacturing, preferably aerospace. The position emphasizes data-driven quality control, SPC/MSA methods, and collaboration with internal teams to

Qualifications

• Four-year degree in engineering, metallurgy, chemistry, or related technical field.
• Advanced quality certifications (e.g., CQE, CQA, Six Sigma Green Belt) preferred but not required.

Responsibilities

• Maintain strong customer relationships by representing the organization in meetings and using portals for quality information.
• Drive improvements in customer satisfaction by reducing quality claims, remakes, scrap, and deviations from standard work.
• Interpret and communicate customer requirements from orders and specifications to internal stakeholders.
• Lead 8D investigations and communicate corrective actions to customers with timely closure.
• Develop and maintain CTQ/KCs and lead MSA improvements across processes.
• Support APQP activities and ensure alignment with AS9100 requirements.
• Coordinate and participate in customer audits and internal quality system activities.

Skills

Customer relationships

APQP

8D problem solving

FMEA

SPC

MSA

Audit facilitation

Training teams

Education

Bachelor's degree in engineering/metallurgy/chemistry

Tools

AS9100

PPAP

Job description

Company Overview

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets.

Building on its history of innovation, Carpenter’s wrought and powder technology capabilities support a range of next‑generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

Principal Purpose of Position: Customer Quality Engineer Responsibilities

• Maintain strong customer relationships by independently representing the organization in customer meetings and effectively utilizing customer portals to obtain and share quality‑related information.
• Drive improvements in customer satisfaction by proactively reducing quality claims, remakes, scrap, and deviations from standard work.
• Interpret, clarify, and communicate customer requirements from Purchase Orders, technical specifications, and related documentation, ensuring proper flow‑down to internal stakeholders.
• Review and disposition change requests that may impact customers.
• Actively participate in and support Advanced Product Quality Planning (APQP) activities, contributing technical expertise and ensuring alignment with customer and AS9100 requirements.
• Prepare, maintain, and submit customer‑required quality documentation, including Production Part Approval Process (PPAP), Validated Assessment Process (VAP), Control Plans, Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) documents.
• Develop and maintain Control Plans and Failure Modes and Effects Analyses (FMEA), establishing Critical to Quality (CTQ), Key Characteristics (KCs), including Product and Process Characteristics.
• Perform and document First Article Inspections (FAIs) in accordance with AS9102 and customer‑specific requirements, ensuring accuracy and completeness.
• Lead 8D root‑cause investigations of moderate to high complexity, providing professional communication of findings and corrective actions to customers and ensuring timely closure.
• Improve and stabilize manufacturing processes by implementing process controls (SPC), assessing process capability, and applying appropriate statistical methods.
• Demonstrate advanced proficiency in inspection, measurement, and sampling methodologies, and lead Measurement System Analysis (MSA) improvements across assigned processes.
• Maintain qualifications and meet customer‑specific Supplier Quality Representative (SQR) requirements when applicable.
• Develop and deliver training on customer‑specific quality requirements to internal teams, ensuring proper understanding and compliance.
• Collaborate with Quality Systems to ensure customer requirements are fully integrated into internal processes and procedures.
• Provide guidance in developing customer‑focused product audit plans.
• Facilitate and participate in customer audits and external/3rd‑party audits/assessments as required.
• Serve as a member of the internal audit team to support system compliance and continuous improvement.
• Maintain a central Quality records database and ensures integrity of the data and data accessibility.
• Proactively improve process and product quality at Carpenter.
• Work with a “continuous improvement” mindset within the framework of outlined methods in the most efficient manner so that accurate and precise results will be consistently obtained and suggest possible modifications of procedures to improve the quality.
• Follow and promote the use of safe working practices.
• Sets an example for other Quality personnel to follow related to safety, policies and procedures.
• May be expected to lead small sub‑teams.
• Perform all other duties and special projects as assigned.

Education and/or Training

Four‑year degree in engineering, metallurgy, chemistry, or related technical field required. Advanced quality certifications (e.g., CQE, CQA, Six Sigma Green Belt) preferred but not required.

Relevant Work Experience

Five or more years of relevant experience or equivalent in a quality role within manufacturing, preferably as a quality engineer in the aerospace industry. Experience working with customer quality requirements, audits, root‑cause analysis, and AS9100 processes. Prior aerospace, defense, medical device, or other highly regulated industry experience strongly preferred.

Benefits

• Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.
• Carpenter Technology Corporation offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Equal Employment Opportunity

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

Company Background

Carpenter Technology Corporation (NYSE: CRS) is a recognized leader in high‑performance specialty alloy‑based materials and process solutions for critical applications in the aerospace, defense, transportation, energy, industrial, medical, and consumer electronics markets. Founded in 1889, Carpenter has evolved to become a pioneer in premium specialty alloys, including titanium, nickel, and cobalt, as well as alloys specifically engineered for additive manufacturing (AM) processes and soft magnetics applications. Carpenter recently expanded its AM capabilities to provide a complete “powder‑to‑part” solution to accelerate materials innovation, offer rapid prototyping, and streamline parts production.

Accommodation

Learn more Carpenter Technology Corporation is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages sent for this purpose will be considered. A response to your request may take up to 5 business days.