Senior Quality Control & Compliance Specialist

cardinalhealth; Field (NM); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Wellness programs

Job summary

Cardinal Health Sonexus Access and Patient Support is seeking a Performance Monitoring professional to support customer service operations, contract administration, and quality investigations from a remote US-based setting. The role emphasizes problem resolution, root-cause analysis and cross-functional collaboration to improve customer contact quality.

The position requires knowledge of quality systems, regulatory understandings, and experience with investigations and CAPA.

Qualifications

• Call monitoring experience preferred.
• Case audit experience preferred.
• HS Diploma, GED or technical certification in related field preferred.
• 3+ years experience in related field preferred.

Responsibilities

• Demonstrates knowledge of quality systems and approaches.
• Demonstrates understanding of relevant regulations, standards, and operating procedures.
• Performs investigations / root cause analysis and develops corrective actions.
• Understands requirements and performs gap assessments to those requirements.
• Understands quality concepts such as cost of quality, analytics, trending, quality planning, validation, CAPA and problem solving.
• Works cross-functionally and guides or educates others on requirements.

Skills

Call Monitoring

Case Audit

Education

HS Diploma GED or technical certification

Job description

Cardinal Health Sonexus Access and Patient Support is seeking a Performance Monitoring professional to support customer service operations, contract administration, and quality investigations from a remote US-based setting. The role emphasizes problem resolution, root-cause analysis and cross-functional collaboration to improve customer contact quality.

The position requires knowledge of quality systems, regulatory understandings, and experience with investigations and CAPA.