Senior Quality Control & Compliance Coordinator (Remote)

Cardinal Health; Honolulu (HI); Remote; USD 3,182,000 - 4,079,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Performance Monitoring professional to join our remote, full‑time team. You will contribute to customer service quality by monitoring, analyzing and reviewing activity and ensuring adherence to contracts and processes.

You will apply knowledge of procedures, investigate issues, and partner with cross‑functional teams to implement corrective actions that improve service quality and customer satisfaction.

Qualifications

• Call Monitoring experience preferred.
• Case Audit experience preferred.
• HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
• 3+ years experience in related field, preferred.

Responsibilities

• Demonstrates knowledge of quality systems and approaches.
• Demonstrates an understanding of the relevant regulations, standards, and operating procedures.
• Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
• Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
• Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
• Works cross‑functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.

Skills

Call Monitoring

Case Audit

3+ years experience

Education

HS Diploma, GED or technical certification

3+ years experience in related field

Job description

Cardinal Health is seeking a Performance Monitoring professional to join our remote, full‑time team. You will contribute to customer service quality by monitoring, analyzing and reviewing activity and ensuring adherence to contracts and processes.

You will apply knowledge of procedures, investigate issues, and partner with cross‑functional teams to implement corrective actions that improve service quality and customer satisfaction.