Strategic CSM II — GovTech SaaS Growth

OpenGov; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

OpenGov is seeking a Customer Success Manager II to own a portfolio of ~80 public-sector customers, driving adoption and retention across local and state governments.

This is a proactive, commercially-driven role: you will run executive business reviews, manage renewals, and identify expansion opportunities using data-driven insights.

Based in Boston, MA, the role offers a compensation range of $80,000–$90,000 with target variable pay; OpenGov emphasizes public service, collaboration, and impact.

Qualifications

• Minimum 1.5+ years of SaaS Customer Success or Account Management with quota experience.
• Strong desire to build a long-term career in Customer Success.
• Experience managing 50+ accounts and scaling with automation balanced with personal touch.
• Comfort discussing budgets, renewals, and objections.
• Resilience in turning frustrated customers into advocates.
• GovTech experience is a plus.
• Ability translate health scores into proactive outreach.

Responsibilities

• Strategic portfolio management: own end-to-end lifecycle for customers.
• Risk mitigation and retention: identify at-risk accounts and secure renewals.
• Commercial ownership: manage renewals and identify expansion opportunities.
• Adoption mastery: conduct regular executive business reviews with customers.
• Internal advocacy: voice of the customer to Product and Engineering teams.
• Process excellence: help refine churn prevention and onboarding workflows.

Skills

SaaS experience

Quota/retention target

High-volume portfolio

Commercial acumen

Resilience & grit

GovTech passion

Analytical skills

Job description

OpenGov is seeking a Customer Success Manager II to own a portfolio of ~80 public-sector customers, driving adoption and retention across local and state governments.

This is a proactive, commercially-driven role: you will run executive business reviews, manage renewals, and identify expansion opportunities using data-driven insights.

Based in Boston, MA, the role offers a compensation range of $80,000–$90,000 with target variable pay; OpenGov emphasizes public service, collaboration, and impact.