Senior Public Housing Ombudsman Leader

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 63,000 - 101,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug coverage

Dental coverage

Vision care

Life insurance

AD&D

FSA plans

Wellness programs

Support groups

Workshops

Job summary

The City of Baltimore seeks an Ombudsman Supervisor for the Department of Housing & Community Development to lead a program handling complaints from residents of public housing. This role requires supervising staff, coordinating investigations, and ensuring timely resolution.

Qualifications include a bachelor’s degree in a related field and four years of advocacy or equivalent experience, plus a Maryland driver’s license.

Qualifications

• Bachelor’s degree as stated in the minimum qualifications.
• Four years of advocacy or related work experience.
• Equivalent combination of education and experience.
• Valid Maryland Class C Noncommercial driver's license required.
• Upload copy of license with application.

Responsibilities

• Plan and coordinate the ombudsman program for public housing residents.
• Supervise ombudsman personnel and daily operations.
• Investigate and resolve complaints; conduct investigative interviews.
• Respond to public concerns with tact and diplomacy.

Skills

Investigations

Interviews

Mediation

Complaint handling

Communication

Supervisory ability

Public housing knowledge

Policy knowledge

Education

Bachelor’s degree in social work, public administration, or related field

Tools

Maryland Driver's License

Job description

The City of Baltimore seeks an Ombudsman Supervisor for the Department of Housing & Community Development to lead a program handling complaints from residents of public housing. This role requires supervising staff, coordinating investigations, and ensuring timely resolution.

Qualifications include a bachelor’s degree in a related field and four years of advocacy or equivalent experience, plus a Maryland driver’s license.