Ombudsman Supervisor - Department of Housing & Community Development

Baltimore Police; Baltimore (MD); On-site; USD 63,000 - 101,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug coverage

Dental coverage

Vision care

Life insurance

AD&D

FSA plans

Wellness programs

Support groups

Workshops

Job summary

The City of Baltimore seeks an Ombudsman Supervisor for the Department of Housing & Community Development to lead a program handling complaints from residents of public housing. This role requires supervising staff, coordinating investigations, and ensuring timely resolution.

Qualifications include a bachelor’s degree in a related field and four years of advocacy or equivalent experience, plus a Maryland driver’s license.

Qualifications

• Bachelor’s degree as stated in the minimum qualifications.
• Four years of advocacy or related work experience.
• Equivalent combination of education and experience.
• Valid Maryland Class C Noncommercial driver's license required.
• Upload copy of license with application.

Responsibilities

• Plan and coordinate the ombudsman program for public housing residents.
• Supervise ombudsman personnel and daily operations.
• Investigate and resolve complaints; conduct investigative interviews.
• Respond to public concerns with tact and diplomacy.

Skills

Investigations

Interviews

Mediation

Complaint handling

Communication

Supervisory ability

Public housing knowledge

Policy knowledge

Education

Bachelor’s degree in social work, public administration, or related field

Tools

Maryland Driver's License

Job description

Ombudsman Supervisor - Department of Housing & Community Development# The City of Baltimore Job Opportunities## Ombudsman Supervisor - Department of Housing & Community DevelopmentApply: Charles L. Benton, Jr. Building: Full time: Posted 3 Days Ago: End Date: November 17, 2026 (11 days left to apply): R0020575**Salary Range:*****$62,998.00 - $100,643.00 Annually*** ***Starting Pay*** ***$62,998.00 Annually*****Get to Know Us**Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here*:* https://humanresources.baltimorecity.gov/hr-divisions/benefits**Job Summary:** An Ombudsman Supervisor plans and coordinates the activities of a program responsible for receiving, investigating and resolving complaints from, or on behalf of, residents of public housing in the City of Baltimore. The work of this class involves supervising Housing and Community Development ombudsman personnel.Incumbent receives general supervision from an administrative superior. Employees in this class work a conventional workweek that may include occasional evening work. Work is performed both in an office and on-site at public housing locations. Work requires minimal physical exertion.**MINIMUM QUALIFICATIONS** ***On or before the date of filing the application, each candidate must:*** **EDUCATION:**Have a bachelor’s degree from an accredited college or university in social work, business or public administration, media relations or a closely related field.**AND** **EXPERIENCE:** Have four (4) years of experience in advocacy or related work.**OR****EQUIVALENCY (NOTES):** Have an equivalent combination of education and experience. **LICENSES, REGISTRATIONS AND CERTIFICATES:**Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit.**PROVISIONAL DRIVER’S LICENSE ARE NOT ACCEPTABLE.****NOTE:** **YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING.****\\*\\*APPLICATION DEADLINE:** *Please submit your application no later than* ***12:00 AM*** *on the closing date to be eligible for consideration.* **KNOWLEDGE, SKILLS AND ABILITIES:*** Knowledge of applicable State and local laws and regulations pertaining to public housing.* Knowledge of the general operations and procedures of a public housing agency; knowledge of practices, policies and procedures of DHCD.* Knowledge of the geography and demographics of Baltimore city neighborhoods, and how program services can be targeted to those eligible.* Skill in conducting investigations and interviews.* Skill in conflict mediation and resolution.* Ability to plan and coordinate a municipal ombudsman program.* Ability to respond to public concerns, exercise sound judgment in differing circumstances and act in a responsible and in a professional and expeditious manner.* Ability to conduct investigative interviews and gather needed evidence and information consistent with established procedures.* Ability to write detailed complaint case narrative reports.* Ability to maintain a large volume of confidential case files and records.* Ability to handle sensitive and tense situations with calm, tact and diplomacy.* Ability to communicate effectively, both orally and in writing.* Supervisory ability. **Background Check** Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.**Probation**All persons, including current City employees, selected for this position must complete a mandatory six-months probation.**Eligibility**Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final. **Education Accreditation**Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.**SELECTION PROCESS**All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order. **EXAMINATION PROCESS**Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application. **Financial Disclosure**This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.**Your Recruiter: Ayomide Arodoye** *If you have any questions, please contact **Ayomide Arodoye** , **Recruitment & Talent Acquisition Specialist II*** via email at **[e-mail]**Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.