Public Housing Ombudsman Supervisor

City of Baltimore; Baltimore (MD); On-site; USD 63,000 - 101,000; Full time

Job summary

The City of Baltimore seeks an Ombudsman Supervisor to plan and coordinate a program that receives, investigates, and resolves complaints from residents of public housing. The role manages ombudsman staff and ensures procedures are followed, with occasional evening work and on-site duties at housing locations.

Qualified candidates will have a bachelor’s degree in social work, public administration, or a related field and at least four years of advocacy experience, plus strong investigative and

Qualifications

• Bachelor’s degree in social work, public administration, or closely related field.
• Four years of advocacy or related work experience.

Responsibilities

• Receive, investigate and resolve complaints from residents of public housing.
• Supervise Housing and Community Development ombudsman personnel.
• Coordinate the ombudsman program and supervise staff with a focus on professional conduct.

Skills

Investigations and interviews

Conflict mediation

Program supervision

Effective written and verbal komunik

Education

Bachelor's degree in social work, public administration or related field

Job description

The City of Baltimore seeks an Ombudsman Supervisor to plan and coordinate a program that receives, investigates, and resolves complaints from residents of public housing. The role manages ombudsman staff and ensures procedures are followed, with occasional evening work and on-site duties at housing locations.

Qualified candidates will have a bachelor’s degree in social work, public administration, or a related field and at least four years of advocacy experience, plus strong investigative and