Public Housing Ombudsman & Investigator

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 55,000 - 88,000; Full time

Job summary

City of Baltimore’s Department of Housing & Community Development seeks an Ombudsman to receive, investigate, and resolve complaints from residents of public housing. You will work with leadership to ensure fair treatment and compliance with agency policies.

The role involves handling sensitive information, conducting interviews, and preparing precise reports. A bachelor’s degree and 2 years of advocacy experience are required, with a Maryland driver’s license and willingness for occasional

Qualifications

• Education must be from an accredited institution; equivalency allowed.
• Two (2) years of advocacy or related work experience.
• Equivalency (education + experience) acceptable.
• Must upload a copy of valid driver’s license at time of applying.
• Maryland Class C Noncommercial license required; provisional licenses not acceptable.

Responsibilities

• Receive, investigate and resolve complaints from residents of public housing.
• Work under general supervision and maintain confidentiality of cases.
• Conduct investigative interviews and gather evidence per procedures.
• Write detailed reports and manage confidential case files.

Skills

Public housing knowledge

Investigations & interviewing

Conflict mediation

Report writing

Public administration

Education

Bachelor's degree in social work, business or public administration

Job description

City of Baltimore’s Department of Housing & Community Development seeks an Ombudsman to receive, investigate, and resolve complaints from residents of public housing. You will work with leadership to ensure fair treatment and compliance with agency policies.

The role involves handling sensitive information, conducting interviews, and preparing precise reports. A bachelor’s degree and 2 years of advocacy experience are required, with a Maryland driver’s license and willingness for occasional