Public Housing Advocate & Investigations Specialist

City of Baltimore; Baltimore (MD); On-site; USD 55,000 - 88,000; Full time

Job summary

City of Baltimore is seeking an Ombudsman to receive, investigate and resolve complaints from residents of public housing. The role operates under general supervision with occasional evening work and requires a bachelor's degree in social work, business or public administration, or a related field.

Candidates must have two years of advocacy experience or an equivalent combination of education and experience. A valid Maryland driver's license is required for the position.

Qualifications

• Knowledge of applicable State and local laws and regulations pertaining to public housing.
• Knowledge of the general operations and procedures of a public housing agency; knowledge of practices, policies and procedures of DHCD.
• Knowledge of the geography and demographics of Baltimore city neighborhoods, and how program services can be targeted to those eligible.
• Skill in conducting investigations and interviews
• Skill in conflict mediation and resolution.
• Ability to respond to public concerns, exercise sound judgment in differing circumstances and act in a responsible and professional manner.
• Ability to conduct investigative interviews and gather evidence and information consistent with established procedures.
• Ability to write detailed reports.
• Ability to maintain confidential case files and records.
• Ability to handle sensitive and tense situations with calm, tact and diplomacy.

Responsibilities

• Receive, investigate and resolve complaints from residents of public housing in the City of Baltimore.
• Work under general supervision with occasional evening work.
• Prepare and maintain clear, detailed reports and case files.

Skills

Public housing knowledge

Investigations

Interviews

Conflict mediation

Report writing

Confidential records

Professional demeanor

Public concerns handling

Education

Bachelor’s degree in social work or related field

Job description

City of Baltimore is seeking an Ombudsman to receive, investigate and resolve complaints from residents of public housing. The role operates under general supervision with occasional evening work and requires a bachelor's degree in social work, business or public administration, or a related field.

Candidates must have two years of advocacy experience or an equivalent combination of education and experience. A valid Maryland driver's license is required for the position.