Public Housing Ombudsman Lead

City of Baltimore, Department of Planning; United States; On-site; USD 63,000 - 101,000; Full time

Job summary

The City of Baltimore, Department of Planning, seeks an Ombudsman Supervisor to plan and coordinate a program that receives, investigates and resolves complaints from residents of public housing in Baltimore. You will supervise Housing and Community Development ombudsman personnel and work in an office and on-site at housing locations.

The position requires a bachelor’s degree in social work, business or public administration or a closely related field, four years of advocacy experience, and a

Qualifications

• Bachelor’s degree from an accredited college or university in social work, business or public administration, media relations or a closely related field.
• Four years of experience in advocacy or related work.
• Equivalent combination of education and experience.
• Valid Maryland Class C Noncommercial driver’s license or equivalent and eligible for Baltimore City permit.

Responsibilities

• Plan and coordinate a municipal ombudsman program.
• Receive, investigate and resolve complaints from residents of public housing.
• Supervise Housing and Community Development ombudsman personnel.
• Respond to public concerns with sound judgment and professionalism.

Skills

Public housing knowledge

Investigation skills

Interviewing

Conflict mediation

Communication

Program planning

Supervisory ability

Education

Bachelor’s degree in social work, business or public administration, media relations or a closely related field

Job description

The City of Baltimore, Department of Planning, seeks an Ombudsman Supervisor to plan and coordinate a program that receives, investigates and resolves complaints from residents of public housing in Baltimore. You will supervise Housing and Community Development ombudsman personnel and work in an office and on-site at housing locations.

The position requires a bachelor’s degree in social work, business or public administration or a closely related field, four years of advocacy experience, and a