Ombudsman Supervisor - Department of Housing & Community Development

City of Baltimore; Baltimore (MD); On-site; USD 63,000 - 101,000; Full time

Job summary

The City of Baltimore seeks an Ombudsman Supervisor to plan and coordinate a program that receives, investigates, and resolves complaints from residents of public housing. The role manages ombudsman staff and ensures procedures are followed, with occasional evening work and on-site duties at housing locations.

Qualified candidates will have a bachelor’s degree in social work, public administration, or a related field and at least four years of advocacy experience, plus strong investigative and

Qualifications

• Bachelor’s degree in social work, public administration, or closely related field.
• Four years of advocacy or related work experience.

Responsibilities

• Receive, investigate and resolve complaints from residents of public housing.
• Supervise Housing and Community Development ombudsman personnel.
• Coordinate the ombudsman program and supervise staff with a focus on professional conduct.

Skills

Investigations and interviews

Conflict mediation

Program supervision

Effective written and verbal komunik

Education

Bachelor's degree in social work, public administration or related field

Job description

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&DD, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here

https://humanresources.baltimorecity.gov/hr-divisions/benefits

Salary Range

$62,998.00 - $100,643.00 Annually

Starting Pay $62,998.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&DD, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here

https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

An Ombudsman Supervisor plans and coordinates the activities of a program responsible for receiving, investigating and resolving complaints from, or on behalf of, residents of public housing in the City of Baltimore. The work of this class involves supervising Housing and Community Development ombudsman personnel. Incumbent receives general supervision from an administrative superior. Employees in this class work a conventional workweek that may include occasional evening work. Work is performed both in an office and on-site at public housing locations. Work requires minimal physical exertion.

Minimum Qualifications

EDUCATION: Have a bachelor’s degree from an accredited college or university in social work, business or public administration, media relations or a closely related field.

AND

EXPERIENCE: Have four (4) years of experience in advocacy or related work.

OR

EQUIVALENCY (NOTES): Have an equivalent combination of education and experience.

LICENSES, REGISTRATIONS AND CERTIFICATES

Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and eligible to obtain a Baltimore City driver’s permit.

PROVISIONAL DRIVER’S LICENSE ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH APPLICATION AT TIME OF APPLYING.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of applicable State and local laws and regulations pertaining to public housing.
• Knowledge of the general operations and procedures of a public housing agency; knowledge of practices, policies and procedures of DHCD.
• Knowledge of the geography and demographics of Baltimore city neighborhoods, and how program services can be targeted to those eligible.
• Skill in conducting investigations and interviews.
• Skill in conflict mediation and resolution.
• Ability to plan and coordinate a municipal ombudsman program.
• Ability to respond to public concerns, exercise sound judgment in differing circumstances and act in a responsible and in a professional and expeditious manner.
• Ability to conduct investigative interviews and gather needed evidence and information consistent with established procedures.
• Ability to write detailed complaint case narrative reports.
• Ability to maintain a large volume of confidential case files and records.
• Ability to handle sensitive and tense situations with calm, tact and diplomacy.
• Ability to communicate effectively, both orally and in writing.
• Supervisory ability.

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-months probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

SELECTION PROCESS

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

EXAMINATION PROCESS

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

Your Recruiter: Ayomide Arodoye

You have any questions, please contact Ayomide Arodoye, Recruitment & Talent Acquisition Specialist II via email at [e-mail]

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application.