Senior PS Ops & Billing Analytics Analyst

Loftware; Portsmouth (NH); On-site; USD 127,000 - 160,000; Full time

Job summary

Loftware in Portsmouth, NH is seeking a Senior Professional Services Operations Analyst to own the operational foundation for Professional Services by maintaining PSA (Certinia) and Salesforce data, supporting billing readiness, and delivering reliable utilization and capacity insights.

The role requires disciplined financial hygiene, data quality, and cross-functional collaboration with PS Ops, PMs, Finance, Cloud Ops, IT and leadership to drive revenue accuracy and operational performance.

Qualifications

• Requires strong knowledge of Professional Services Operations and PSA systems.
• Familiarity with Salesforce data objects and services-delivery workflows.
• Experience with project financials, billing readiness, and utilization reporting.

Responsibilities

• Own daily PSA workflows, including project setup, time entry validation, and utilization reporting.
• Monitor and resolve data quality issues in PSA and Salesforce to protect billing and reporting.
• Maintain project financial hygiene, including revenue schedules and milestones.
• Prepare weekly billing packages and address financial questions from PMs and Finance.
• Deliver weekly utilization rollups and support leadership with insights.
• Support capacity planning inputs and tooling improvements.
• Document processes, release notes, and governance artifacts.
• Assist in migration readiness activities and data mapping.
• Provide structured weekly summaries to PS Ops leadership.
• Surface blockers and ensure audit readiness and continuous improvement.

Job description

Loftware in Portsmouth, NH is seeking a Senior Professional Services Operations Analyst to own the operational foundation for Professional Services by maintaining PSA (Certinia) and Salesforce data, supporting billing readiness, and delivering reliable utilization and capacity insights.

The role requires disciplined financial hygiene, data quality, and cross-functional collaboration with PS Ops, PMs, Finance, Cloud Ops, IT and leadership to drive revenue accuracy and operational performance.