Senior Provisioning & Services Engineer – CPE & Networking

Knology of Augusta, Inc.; Columbus (OH); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

HSA and FSA options

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Job summary

WOW! is seeking an Engineer III, Provisioning & Services in the United States.

You’ll work hands-on with DOCSIS cable modems, GPON ONTs, and Wi‑Fi gateways, from lab qualification and field trials to deployment and ongoing support, partnering with Product, Network Engineering, vendors and Field Ops to bring new technology to customers. The role focuses on building reliable provisioning, testing interoperability, translating business internet and hosted voice requirements into CPE specs, and

Qualifications

• 3–5 years in CPE engineering or related telecom role.
• Knowledge of DOCSIS 3.0/3.1/4.0 and cable modem provisioning.
• Experience with GPON/XGS-PON ONT configuration and provisioning.
• Familiarity with Wi‑Fi standards (802.11ac/ax) and mesh systems.
• Experience with TR-069/TR-369 device management and ACS.

Responsibilities

• Bring new devices to market and qualify modems/ONTs for business services.
• Develop and maintain device configurations, firmware images, provisioning templates, and TR-069/USP profiles.
• Conduct lab and field testing to validate interoperability between CPE and CMTS/OLT infrastructure.
• Translate business internet, hosted voice, and SD‑WAN requirements into CPE specifications.
• Support Tier 2/3 and Field Operations with escalated connectivity and provisioning issues.
• Monitor fleet health and drive resolution across ACS platforms.
• Coordinate device certification and firmware qualification with vendors.
• Create test plans, SOPs, and knowledge articles; contribute to product readiness reviews.
• Ensure devices meet DOCSIS, PON, Wi‑Fi Alliance, FCC, and UL/safety standards.

Skills

CPE engineering

Access network engineering

DOCSIS 3.0/3.1/4.0

Wi‑Fi standards 802.11ac/ax

TR-069/TR-369 (USP)

Tools

ACS platforms

CMTS/OLT infrastructure

Job description

WOW! is seeking an Engineer III, Provisioning & Services in the United States.

You’ll work hands-on with DOCSIS cable modems, GPON ONTs, and Wi‑Fi gateways, from lab qualification and field trials to deployment and ongoing support, partnering with Product, Network Engineering, vendors and Field Ops to bring new technology to customers. The role focuses on building reliable provisioning, testing interoperability, translating business internet and hosted voice requirements into CPE specs, and