Connectivity Engineer III — Provisioning & Services

WOW!; Columbus (OH); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA options

401(k) with company match

Paid time off

Tuition reimbursement

Broadband discount

Job summary

WOW! is seeking an Engineer III, Provisioning & Services to help bring business connectivity devices to market. You will evaluate DOCSIS, GPON/XGS-PON ONTs, and Wi-Fi gateways, and develop provisioning templates for scalable deployments.

You'll work with Product Management, Network Engineering, and Field Operations to troubleshoot issues, validate interoperability, and drive improvements in service delivery for small and medium-sized business customers.

Qualifications

• 3–5 years of experience in CPE engineering or related technical role.
• Experience with DOCSIS 3.0/3.1/4.0 and provisioning.
• Familiarity with GPON/XGS-PON ONT configuration.
• Knowledge of Wi‑Fi standards (802.11ac/ax).
• Experience with TR-069/TR-369 and ACS platforms.
• Strong troubleshooting, lab testing, and root-cause analysis skills.
• Clear communication and project management skills.

Responsibilities

• Bring new devices to market and qualify them.
• Develop provisioning templates and ACS profiles.
• Conduct lab and field testing for interoperability.
• Translate requirements into CPE specs for business services.
• Support Tier 2/3 and Field Ops with escalations.
• Monitor fleet health and drive issue resolution.
• Coordinate device certification with vendors.
• Prepare test plans and SOPs.

Skills

CPE engineering

DOCSIS 3.x

GPON/XGS-PON

Wi-Fi provisioning

TR-069/TR-369

Lab testing

Tools

ACS platforms

Job description

WOW! is seeking an Engineer III, Provisioning & Services to help bring business connectivity devices to market. You will evaluate DOCSIS, GPON/XGS-PON ONTs, and Wi-Fi gateways, and develop provisioning templates for scalable deployments.

You'll work with Product Management, Network Engineering, and Field Operations to troubleshoot issues, validate interoperability, and drive improvements in service delivery for small and medium-sized business customers.