Senior Provisioning & Services Engineer

WOW! Internet, Cable & Phone

Columbus (OH)

On-site

USD 108,000 - 132,000

Full time

10 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Tuition reimbursement

Broadband discount

Job summary

WOW! Internet, Cable & Phone is seeking an Engineer III, Provisioning & Services to help bring business connectivity to life.

You’ll evaluate, test, and support DOCSIS cable modems, GPON/XGS-PON ONTs, and Wi‑Fi gateways through labs and field trials, collaborating with Product Management and Field Operations. You will build provisioning templates, run interoperability tests, translate business internet and SD-WAN requirements into CPE specs, and assist Tier 2/3 teams with complex issues.

Qualifications

3-5 years of experience in CPE engineering or related technical role.
Hands-on experience with DOCSIS 3.0/3.1/4.0 provisioning and testing.

Responsibilities

Bring new devices to market and qualify them for business services.
Build configurations, firmware images, provisioning templates and profiles.
Conduct lab and field testing to verify interoperability between CPE and network infrastructure.
Translate business internet, managed Wi‑Fi, hosted voice, and SD-WAN requirements into CPE specs.
Support Tier 2/3 and Field Operations in escalated issues.
Monitor fleet health and drive performance improvements at scale.
Coordinate device certification and vendor collaboration.
Create MOPs, test plans, and deployment readiness documentation.