Customer Engineer

(NUSA) W-NeWeb Corporation; Branchburg Township (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

(NUSA) W-NeWeb Corporation based in Branchburg Township, New Jersey is looking for a qualified professional to join our wireless broadband communications team. This role entails collaborating with R&D and QA teams, analyzing DOCSIS-related issues, and engaging with product groups for effective solutions.

The ideal candidate should possess a BS or MS degree in Computer Science or Electrical Engineering, along with 5+ years of relevant experience and strong analytical, problem-solving, and communication skills. This position may require travel as well.

Qualifications

• 5+ years of related work experience.
• Knowledge of Windows, Linux, and Docker environments.
• Scripting skills in shell and batch scripts.
• Experience with TCP/IP V4/V6 networking.

Responsibilities

• Collaborate with R&D and QA teams to design and launch products.
• Operate and configure Cable Modem Termination Systems.
• Provide technical post-sales support to the R&D team.
• Write Product Test Plans for various network products.

Skills

Strong analytical skills

Critical thinking

Problem-solving skills

Excellent time-management skills

Interpersonal skills

Customer-service orientation

Education

BS or MS in Computer Science or Electrical Engineering

Tools

Wireshark

Docker

OctoScope

Job description

Job Overview

We are a leading company in the wireless broadband communications industry seeking a qualified professional with a winning attitude to join our team.

Duties and Responsibilities

• Collaborate with R&D and QA teams to design, optimize, test, and launch DOCSIS Customer Premise Equipment (CPE) support product technical acceptance and certification.
• Operate and configure Cable Modem Termination Systems (CMTS), cable modems, and related headend/edge equipment.
• Analyze and resolve complex DOCSIS‑related issues to reduce customer downtime.
• Understand IPTV, video delivery systems, and CDN infrastructure.
• Write Product Test Plans for Wi‑Fi, DOCSIS network, video streaming, cellular, and other network products.
• Provide and improve automation test items to increase efficiency and reduce human intervention time.
• Engage with product groups in L2 and L3 level problem escalation.
• Attend frequent vendor and customer meetings for product feedback and future opportunities.
• Provide technical post‑sales support to the R&D team.
• Work with R&D and DQA/SQA teams to ensure feature delivery and inclusion.
• Adhere to the bug‑tracking process per the corporate product development lifecycle.

Requirements and Qualifications

• BS or MS degree in Computer Science, Electrical Engineering, or a related field.
• 5+ years of related work experience.
• Knowledge of Windows, Linux, virtual machines, and/or Docker/Container environments.
• Experience with TCP/IP V4/V6 networking and basic test automation operation/framework.
• Scripting skills in shell and batch scripts.
• Team‑player mindset with ability to adapt to multicultural environments.
• Willingness to learn and explore new technologies.
• Travel as required.

Preferred Qualifications

• Experience in wireless and wired telecommunications industry.
• Hands‑on testing with DOCSIS 3.1 and later.
• Hands‑on testing with fiber handling.
• Hands‑on debugging of video streaming commercial devices.
• Experience with fixed and mobile broadband, cellular (LTE, 4G/5G), Wi‑Fi LAN (802.11ac, 802.11ax), and PAN.
• Hands‑on experience in commercial tools – network diagnostics, OctoScope, mobile field diagnostics, logging, automation, and E2E tools such as QXDM, PCAP, Wireshark.
• Knowledge of carriers’ certification and technical approval processes from US carriers (e.g., Comcast, Cox, Verizon, AT&T, T‑Mobile, Sprint).

Skills

• Strong analytical skills and attention to detail.
• Critical thinking and problem‑solving skills.
• Ability to provide alternative solutions to achieve goals in a dynamic environment.
• Ability to work under pressure and meet deadlines.
• Excellent time‑management skills.
• Great interpersonal and communication skills.
• Effective customer‑service orientation.