CPE Provisioning & Services Engineer

Wideopenwest Networks, LLC; Columbus (OH); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA options

401(k) with match

Paid time off and holidays

Tuition reimbursement

Broadband discounts

Job summary

WOW! is seeking an Engineer III, Provisioning & Services to engineer, qualify, and support business connectivity devices from lab to field deployment.

You will work with DOCSIS modems, GPON/XGS-PON ONTs, and Wi‑Fi gateways; translate requirements into CPE specs and ensure interoperability with CMTS/OLT infrastructure. Role emphasizes hands-on provisioning, test planning, and cross-team collaboration to deliver reliable business internet and managed Wi‑Fi services.

Qualifications

• 3–5 years of experience in CPE engineering or a related technical role.
• Working knowledge of DOCSIS 3.0/3.1/4.0 technology and cable modem provisioning.
• Experience with GPON and/or XGS-PON technologies and ONT configuration and provisioning.
• Familiarity with Wi‑Fi standards (802.11ac/ax), wireless gateways, and mesh Wi‑Fi systems.
• Hands-on experience with TR-069/TR-369 (USP) device management protocols and ACS platforms.
• Strong troubleshooting, lab testing, and root-cause analysis skills.
• Understanding of business connectivity needs, including SLA expectations.
• Clear communication skills and the ability to manage projects across teams.

Responsibilities

• Bring new devices to market. Evaluate and qualify DOCSIS 3.0/3.1/4.0 modems, GPON/XGS-PON ONTs, Wi-Fi gateways, and mesh extenders for business services.
• Build reliable provisioning. Develop, validate, and maintain device configurations, firmware images, provisioning templates, and TR-069/TR-369 (USP) profiles.
• Put performance to the test. Conduct lab and field testing to validate interoperability between CPE and CMTS/OLT infrastructure.
• Turn product ideas into technical solutions. Translate requirements for business internet, managed Wi‑Fi, hosted voice, and SD-WAN into CPE specifications.
• Support Tier 2/3 and Field Operations with escalated connectivity and provisioning issues.
• Improve device performance at scale. Monitor fleet health and drive issue resolution.
• Coordinate device certification and firmware qualification with vendors.
• Create test plans and SOPs; contribute to product readiness reviews.
• Ensure devices meet DOCSIS, PON, Wi‑Fi Alliance, FCC, and UL/safety standards.

Skills

CPE engineering

Cable/telecom access network

DOCSIS tech

GPON/XGS-PON

Wi-Fi standards

TR-069/TR-369

ACS platforms

Lab testing

Tools

ACP/ACS tools

Job description

WOW! is seeking an Engineer III, Provisioning & Services to engineer, qualify, and support business connectivity devices from lab to field deployment.

You will work with DOCSIS modems, GPON/XGS-PON ONTs, and Wi‑Fi gateways; translate requirements into CPE specs and ensure interoperability with CMTS/OLT infrastructure. Role emphasizes hands-on provisioning, test planning, and cross-team collaboration to deliver reliable business internet and managed Wi‑Fi services.