Engineer III, Provisioning & Service

WOW! Internet, Cable & Phone; Columbus (OH); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Tuition reimbursement

Broadband discount

Job summary

WOW! Internet, Cable & Phone is seeking an Engineer III, Provisioning & Services to help bring business connectivity to life.

You’ll evaluate, test, and support DOCSIS cable modems, GPON/XGS-PON ONTs, and Wi‑Fi gateways through labs and field trials, collaborating with Product Management and Field Operations. You will build provisioning templates, run interoperability tests, translate business internet and SD-WAN requirements into CPE specs, and assist Tier 2/3 teams with complex issues.

Qualifications

• 3-5 years of experience in CPE engineering or related technical role.
• Hands-on experience with DOCSIS 3.0/3.1/4.0 provisioning and testing.

Responsibilities

• Bring new devices to market and qualify them for business services.
• Build configurations, firmware images, provisioning templates and profiles.
• Conduct lab and field testing to verify interoperability between CPE and network infrastructure.
• Translate business internet, managed Wi‑Fi, hosted voice, and SD-WAN requirements into CPE specs.
• Support Tier 2/3 and Field Operations in escalated issues.
• Monitor fleet health and drive performance improvements at scale.
• Coordinate device certification and vendor collaboration.
• Create MOPs, test plans, and deployment readiness documentation.

Skills

CPE engineering

Troubleshooting

Lab testing

Field testing

Tools

TR-069/TR-369 (USP)

ACS platforms

Job description

Engineer III, Provisioning & Services

Help engineer the connections businesses count on.

From reliable internet and voice to managed Wi-Fi, businesses depend on connectivity that keeps them moving. At WOW!, you'll help bring those services to life by evaluating, testing, and supporting the devices that connect our small and medium-sized business customers.

As our Engineer III, Provisioning & Services , you'll work hands-on with DOCSIS cable modems, PON optical network terminals (ONTs), and Wi-Fi gateways—from lab qualification and field trials to deployment and ongoing support. You'll partner with Product Management, Network Engineering, equipment vendors, and Field Operations to introduce new technology, solve complex problems, and improve the customer experience.

What WOW! Offers

Base salary up to $120,000 annually , plus comprehensive benefits:

• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Paid time off and company holidays
• Tuition reimbursement to support your continued development
• Employee broadband discounts

What You'll Do

• Bring new devices to market. Evaluate and qualify DOCSIS 3.0/3.1/4.0 cable modems, GPON/XGS-PON ONTs, Wi-Fi gateways, and mesh extenders for business services.
• Build reliable provisioning. Develop, validate, and maintain device configurations, firmware images, provisioning templates, and TR-069/TR-369 (USP) auto-configuration server (ACS) profiles.
• Put performance to the test. Conduct lab and field testing to validate interoperability between customer premises equipment (CPE) and CMTS/OLT infrastructure.
• Turn product ideas into technical solutions. Translate requirements for business internet, managed Wi-Fi, hosted voice, and SD-WAN into CPE specifications.
• Solve challenging technical issues. Support Tier 2/3 and Field Operations teams with escalated connectivity, provisioning, and performance troubleshooting.
• Improve device performance at scale. Monitor fleet health through network management and ACS platforms, identify recurring issues, and drive resolution.
• Partner with vendors. Coordinate device certification, firmware qualification, and defect resolution.
• Support deployment readiness. Create test plans, methods of procedure (MOPs), configuration standards, and knowledge articles; contribute to new product readiness reviews.
• Maintain quality and compliance. Ensure devices meet applicable DOCSIS, PON, Wi-Fi Alliance, FCC, and UL/safety standards.

What You'll Bring

• 3-5 years of experience in CPE engineering, cable/telecom access network engineering, or a related technical role.
• Working knowledge of DOCSIS 3.0/3.1/4.0 technology and cable modem provisioning.
• Experience with GPON and/or XGS-PON technologies and ONT configuration and provisioning.
• Familiarity with Wi-Fi standards (802.11ac/ax), wireless gateways, and mesh Wi-Fi systems.
• Hands-on experience with TR-069/TR-369 (USP) device management protocols and ACS platforms.
• Strong troubleshooting, lab testing, and root-cause analysis skills.
• An understanding of business connectivity needs, including reliability and service-level agreement (SLA) expectations.
• Clear communication skills and the ability to manage projects and collaborate across technical and business teams.

Experience That Helps You Stand Out

• Experience with CMTS and/or OLT infrastructure and access network architecture.
• Python or Bash scripting for test automation and fleet monitoring.
• Relevant vendor or industry certifications, such as CableLabs, BICSI, Calix, Nokia, Technicolor, or CommScope/ARRIS.
• Experience supporting SD-WAN, hosted voice, or managed Wi-Fi services.

Work Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear
• Required to use hands to type, handle objects and paperwork
• Required to use close vision and be able to focus
• Ability to work on-call and/or overnight shifts

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran