Engineer III, Provisioning & Service

Wideopenwest Networks, LLC; Columbus (OH); Vor Ort; USD 108.000 - 132.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA/FSA options

401(k) with match

Paid time off and holidays

Tuition reimbursement

Broadband discounts

Zusammenfassung

WOW! is seeking an Engineer III, Provisioning & Services to engineer, qualify, and support business connectivity devices from lab to field deployment.

You will work with DOCSIS modems, GPON/XGS-PON ONTs, and Wi‑Fi gateways; translate requirements into CPE specs and ensure interoperability with CMTS/OLT infrastructure. Role emphasizes hands-on provisioning, test planning, and cross-team collaboration to deliver reliable business internet and managed Wi‑Fi services.

Qualifikationen

• 3–5 years of experience in CPE engineering or a related technical role.
• Working knowledge of DOCSIS 3.0/3.1/4.0 technology and cable modem provisioning.
• Experience with GPON and/or XGS-PON technologies and ONT configuration and provisioning.
• Familiarity with Wi‑Fi standards (802.11ac/ax), wireless gateways, and mesh Wi‑Fi systems.
• Hands-on experience with TR-069/TR-369 (USP) device management protocols and ACS platforms.
• Strong troubleshooting, lab testing, and root-cause analysis skills.
• Understanding of business connectivity needs, including SLA expectations.
• Clear communication skills and the ability to manage projects across teams.

Aufgaben

• Bring new devices to market. Evaluate and qualify DOCSIS 3.0/3.1/4.0 modems, GPON/XGS-PON ONTs, Wi-Fi gateways, and mesh extenders for business services.
• Build reliable provisioning. Develop, validate, and maintain device configurations, firmware images, provisioning templates, and TR-069/TR-369 (USP) profiles.
• Put performance to the test. Conduct lab and field testing to validate interoperability between CPE and CMTS/OLT infrastructure.
• Turn product ideas into technical solutions. Translate requirements for business internet, managed Wi‑Fi, hosted voice, and SD-WAN into CPE specifications.
• Support Tier 2/3 and Field Operations with escalated connectivity and provisioning issues.
• Improve device performance at scale. Monitor fleet health and drive issue resolution.
• Coordinate device certification and firmware qualification with vendors.
• Create test plans and SOPs; contribute to product readiness reviews.
• Ensure devices meet DOCSIS, PON, Wi‑Fi Alliance, FCC, and UL/safety standards.

Kenntnisse

CPE engineering

Cable/telecom access network

DOCSIS tech

GPON/XGS-PON

Wi-Fi standards

TR-069/TR-369

ACS platforms

Lab testing

Tools

ACP/ACS tools

Jobbeschreibung

Engineer III, Provisioning & Services

Help engineer the connections businesses count on. From reliable internet and voice to managed Wi-Fi, businesses depend on connectivity that keeps them moving. At WOW!, you’ll help bring those services to life by evaluating, testing, and supporting the devices that connect our small and medium-size business customers. As our Engineer III, Provisioning & Services, you’ll work hands‑on with DOCSIS cable modems, PON optical network terminals (ONTs), and Wi-Fi gateways—from lab qualification and field trials to deployment and ongoing support. You’ll partner with Product Management, Network Engineering, equipment vendors, and Field Operations to introduce new technology, solve complex problems, and improve the customer experience.

What WOW! Offers

Base salary up to $120,000 annually, plus comprehensive benefits:

• Medical, dental, vision, and life insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• 401(k) with company match
• Paid time off and company holidays
• Tuition reimbursement to support your continued development
• Employee broadband discounts

What You’ll Do

• Bring new devices to market. Evaluate and qualify DOCSIS 3.0/3.1/4.0 cable modems, GPON/XGS-PON ONTs, Wi-Fi gateways, and mesh extenders for business services.
• Build reliable provisioning. Develop, validate, and maintain device configurations, firmware images, provisioning templates, and TR-069/TR-369 (USP) auto-configuration server (ACS) profiles.
• Put performance to the test. Conduct lab and field testing to validate interoperability between customer premises equipment (CPE) and CMTS/OLT infrastructure.
• Turn product ideas into technical solutions. Translate requirements for business internet, managed Wi-Fi, hosted voice, and SD-WAN into CPE specifications.
• Support Tier 2/3 and Field Operations teams with escalated connectivity, provisioning, and performance troubleshooting.
• Improve device performance at scale. Monitor fleet health through network management and ACS platforms, identify recurring issues, and drive resolution.
• Partner with vendors. Coordinate device certification, firmware qualification, and defect resolution.
• Support deployment readiness. Create test plans, methods of procedure (MOPs), configuration standards, and knowledge articles; contribute to new product readiness reviews.
• Maintain quality and compliance. Ensure devices meet applicable DOCSIS, PON, Wi-Fi Alliance, FCC, and UL/safety standards.

What You’ll Bring

• 3–5 years of experience in CPE engineering, cable/telecom access network engineering, or a related technical role.
• Working knowledge of DOCSIS 3.0/3.1/4.0 technology and cable modem provisioning.
• Experience with GPON and/or XGS-PON technologies and ONT configuration and provisioning.
• Familiarity with Wi-Fi standards (802.11ac/ax), wireless gateways, and mesh Wi-Fi systems.
• Hands‑on experience with TR-069/TR-369 (USP) device management protocols and ACS platforms.
• Strong troubleshooting, lab testing, and root‑cause analysis skills.
• An understanding of business connectivity needs, including reliability and service‑level agreement (SLA) expectations.
• Clear communication skills and the ability to manage projects and collaborate across technical and business teams.

Experience That Helps You Stand Out

• Experience with CMTS and/or OLT infrastructure and access network architecture.
• Python or Bash scripting for test automation and fleet monitoring.
• Relevant vendor or industry certifications, such as CableLabs, BICSI, Calix, Nokia, Technicolor, or CommScope/ARRIS.
• Experience supporting SD-WAN, hosted voice, or managed Wi‑Fi services.

Work Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk and hear. Required to use hands to type, handle objects and paperwork. Required to use close vision and be able to focus. Ability to work on‑call and/or overnight shifts.

Company Culture & Values

WOW! is one of the nation’s largest Internet, cable, and phone providers. While we’ve grown a lot since we started, in the last 20 years we haven’t forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we’ve worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you’re joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We’re for being different - in a good way. Whether it’s through showing respect, making things easy, or providing pleasant surprises, we’re for building a culture that WOW! employees and customers truly love. We’d love for you to be a part of our team.

Accessibility & Support

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EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.