Senior Property Operations & Tenant Relations Lead

JLL; Washington; On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL is seeking a Senior Property Associate in Washington, DC to oversee property operations, tenant relations, and financial activities. You will work as a liaison among tenants, managers, vendors, and stakeholders while mentoring colleagues on specialized projects.

You will handle AP/AR, budgeting, reporting, and lease administration, contributing to a high-quality tenant experience and efficient property management operations.

Qualifications

• Bachelor's degree in Business, Real Estate, Communications, or related field.
• 2–3 years in an office environment, preferably CRE or property management.
• 2–3 years in a customer-facing role.
• Strong written and verbal communication skills.
• Excellent organizational skills with ability to manage multiple tasks.
• Positive attitude with eagerness to grow within the CRE industry.

Responsibilities

• Provide exceptional customer service to tenants by responding to inquiries, processing service requests, and coordinating resolution of maintenance issues.
• Support property management team with administrative tasks including data entry, document preparation, and maintenance of property records and databases.
• Oversee financial operations including AP/AR processing, budget variance analysis, and monthly financial reporting preparation.
• Manage vendor coordination and work orders to ensure timely completion of maintenance and repair activities.
• Help prepare monthly reports, financial summaries, and property performance updates for senior management and clients.
• Support lease administration activities including tenant move-in processes, document filing, and communication coordination.
• Lead tenant events, building communications, and community engagement initiatives to enhance tenant experience.
• All other tasks to ensure property operation compliance.

Skills

Customer service

Communication

Organization

Time management

Team collaboration

Education

Bachelor's degree in Business, Real Estate, Communications, or related field

Tools

Yardi

Kardin

MRI

Job description

JLL is seeking a Senior Property Associate in Washington, DC to oversee property operations, tenant relations, and financial activities. You will work as a liaison among tenants, managers, vendors, and stakeholders while mentoring colleagues on specialized projects.

You will handle AP/AR, budgeting, reporting, and lease administration, contributing to a high-quality tenant experience and efficient property management operations.