Senior Property Claims Advocate — Hybrid

Lockton Companies; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive total rewards package

Continuing education & training

Growth opportunities

Job summary

Lockton is growing its Northeast Risk Services team and seeks a Property Claims Advocate with 5+ years of complex first-party claims experience. You will provide technical advocacy from claim initiation to closure for significant losses across the Philadelphia and broader New York DC Boston Hartford markets, ensuring client satisfaction and strong outcomes.

This role partners with client and carrier teams, vendors, and Lockton colleagues to analyze coverages, manage expectations, and drive

Qualifications

• 5+ years experience in management and handling of complex or high value first party claims in all industry verticals.
• Bachelor’s degree preferred, or a business-related program and/or experience is required.
• Significant experience in the insurance industry with understanding of industry best practices.
• Strong knowledge and ability to demonstrate technical expertise of commercial property forms.
• Developed analytical and organizational skills with attention to detail.
• Ability to identify and communicate effectively, pre-loss scenarios that impact client or prospect.
• Experienced oral and written communication, presentation and negotiating skills.
• Must be legally authorized to work in the United States and not require sponsorship for this position, now or in the future.

Responsibilities

• Manage first party claims from first notification to settlement that require cradle-grave advocacy.
• Assist internal and external clients with coverage analysis, issues, measurement disputes, and other claim challenges.
• Request and secure advance payments against claim indemnity upon identification.
• Manage relationships between internal and external claim teams over the lifespan of claim.
• Communicate with the Lockton business unit or series on all claim issues including analytics, policy issues, claim development and quantum.
• Assist client with identification and engagement with valued vendor partners that could be needed during the life of the claim. Vendors to include forensics accountants, engineers, or legal partners.
• Participate in new business opportunities, identify cross-selling opportunities, and demonstrate Lockton service values to win clients.
• Identify and liaise professionally with carrier partners and adjusters on claim issues as advocate for clients and with thorough knowledge of coverage and claim issues.

Skills

Complex property claims

Insurance industry knowledge

Analytical skills

Communication skills

Negotiation skills

Client advocacy

Education

Bachelor’s degree preferred

Job description

Lockton is growing its Northeast Risk Services team and seeks a Property Claims Advocate with 5+ years of complex first-party claims experience. You will provide technical advocacy from claim initiation to closure for significant losses across the Philadelphia and broader New York DC Boston Hartford markets, ensuring client satisfaction and strong outcomes.

This role partners with client and carrier teams, vendors, and Lockton colleagues to analyze coverages, manage expectations, and drive