Property Claims Advocate

Lockton Companies; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive total rewards package

Continuing education & training

Growth opportunities

Job summary

Lockton is growing its Northeast Risk Services team and seeks a Property Claims Advocate with 5+ years of complex first-party claims experience. You will provide technical advocacy from claim initiation to closure for significant losses across the Philadelphia and broader New York DC Boston Hartford markets, ensuring client satisfaction and strong outcomes.

This role partners with client and carrier teams, vendors, and Lockton colleagues to analyze coverages, manage expectations, and drive

Qualifications

• 5+ years experience in management and handling of complex or high value first party claims in all industry verticals.
• Bachelor’s degree preferred, or a business-related program and/or experience is required.
• Significant experience in the insurance industry with understanding of industry best practices.
• Strong knowledge and ability to demonstrate technical expertise of commercial property forms.
• Developed analytical and organizational skills with attention to detail.
• Ability to identify and communicate effectively, pre-loss scenarios that impact client or prospect.
• Experienced oral and written communication, presentation and negotiating skills.
• Must be legally authorized to work in the United States and not require sponsorship for this position, now or in the future.

Responsibilities

• Manage first party claims from first notification to settlement that require cradle-grave advocacy.
• Assist internal and external clients with coverage analysis, issues, measurement disputes, and other claim challenges.
• Request and secure advance payments against claim indemnity upon identification.
• Manage relationships between internal and external claim teams over the lifespan of claim.
• Communicate with the Lockton business unit or series on all claim issues including analytics, policy issues, claim development and quantum.
• Assist client with identification and engagement with valued vendor partners that could be needed during the life of the claim. Vendors to include forensics accountants, engineers, or legal partners.
• Participate in new business opportunities, identify cross-selling opportunities, and demonstrate Lockton service values to win clients.
• Identify and liaise professionally with carrier partners and adjusters on claim issues as advocate for clients and with thorough knowledge of coverage and claim issues.

Skills

Complex property claims

Insurance industry knowledge

Analytical skills

Communication skills

Negotiation skills

Client advocacy

Education

Bachelor’s degree preferred

Job description

Philadelphia, Pennsylvania, United States of America

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

About Lockton Northeast
For the Northeast Series, you’ll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME. With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic!) growth.

We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.

Position Overview
Lockton is growing, as is our Risk Services Team in the Northeast! We are looking for a Property Claims Advocate in the New York City Metro, D.C. Metro, Philadelphia, Boston or Hartford areas with 5+ years of relevant insurance industry experience handling Complex Property Claims.

This role will provide technical expertise and advocacy for clients in the event of first party loss that is significant, complex, or contentious from claim initiation to claim closure. The Property Claims Advocate will communicate frequently and identify and manage expectations of all parties involved in the claim to include client team, Lockton account team and carrier partner team members.

Core Responsibilities

• Manage first party claims from first notification to settlement that require cradle-grave advocacy.
• Assist internal and external clients with coverage analysis, issues, measurement disputes, and other claim challenges.
• Request and secure advance payments against claim indemnity upon identification.
• Manage relationships between internal and external claim teams over the lifespan of claim.
• Communicate with the Lockton business unit or series on all claim issues including analytics, policy issues, claim development and quantum.
• Assist client with identification and engagement with valued vendor partners that could be needed during the life of the claim. Vendors to include forensics accountants, engineers, or legal partners.
• Participate in new business opportunities, identify cross-selling opportunities, and demonstrate Lockton service values to win clients.
• Identify and liaise professionally with carrier partners and adjusters on claim issues as advocate for clients and with thorough knowledge of coverage and claim issues.

Qualifications

• 5+ years’ experience in management and handling of complex or high value first party claims in all industry verticals.
• Bachelor’s degree preferred, or a business-related program and/or experience is required.
• Significant experience in the insurance industry with understanding of industry best practices.
• Strong knowledge and ability to demonstrate technical expertise of commercial property forms.
• Developed analytical and organizational skills with attention to detail.
• Ability to identify and communicate effectively, pre-loss scenarios that impact client or prospect.
• Experienced oral and written communication, presentation and negotiating skills.
• Must be legally authorized to work in the United States and not require sponsorship for this position, now or in the future.

Benefits
Lockton is committed to advancing diversity and inclusion. We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs. We are committed to giving back to our communities and we are invested in your success.

We offer acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingorganization.

Equal Opportunity Statement

Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.